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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $10.00 - $11.00
Work Schedule
Day Shifts
Night Shifts
Benefits
Health Insurance
Vacation Time
quarterly bonuses
Career advancement opportunities
Comprehensive health benefits
Paid Time Off
Family health benefits
Job Description
RAM Hotels is a dynamic and innovative hotel management company headquartered in Columbus, Georgia. Over the past few years, RAM Hotels has established itself as a leader in the hospitality industry within corporate America. The company proudly serves several well-known midscale hotel brands across key markets in Alabama and Georgia. At RAM Hotels, the focus is on continually meeting and exceeding guest expectations, while also evolving the perception of the hospitality industry. Employees joining RAM Hotels don't just switch companies to advance their careers—they become part of a family dedicated to excellence and growth within the hotel management sector. The... Show More
Job Requirements
- High-school graduate or equivalent
- one year of relevant work-related experience
- proficiency in MS Word, Excel, PowerPoint
- data entry and database management experience
- telephone etiquette experience
- understanding of hospitality industry preferred
- experience as guest services agent preferred
- bilingual communication skills preferred
- experience with front office equipment
- flexibility to work varied schedules including day, night, and overnight shifts
- excellent written and oral communication skills
- excellent organizational skills
- ability to perform repetitive tasks
- physical ability to walk, sit, and stand during scheduled shifts
- ability to lift up to 40 lbs
Job Qualifications
- High-school graduate or equivalent
- one year of work-related experience preferably in customer service, hotel industry, management, restaurant administration, human resources, legal, educational, training and development, or financial fields
- proficiency in MS Word, Excel, and PowerPoint
- experience in data entry and database management
- telephone etiquette skills
- knowledge of hospitality industry preferred
- previous experience as a guest services agent preferred
- bilingual communication skills preferred
- experience with front office equipment
- excellent written and oral communication skills
- excellent organizational skills
- ability to perform repetitive tasks
- physical ability to walk, sit, stand during a scheduled shift
- ability to lift up to 40 lbs
Job Duties
- Serve as concierge to guests including making restaurant reservations, providing directions, recommending area attractions
- familiarizing yourself with property location, room types, rates, and services
- review guest reservation status and length of stay
- present options and assist guests with choices
- use suggestive selling techniques to promote rooms and services
- accommodate guests during registration, assign rooms, generate room cards, and assist with special requests
- assist with pre-registration and reservation monitoring
- verify guest payment methods and follow credit-check procedures
- post and file charges accurately
- maintain front desk cleanliness and communication
- work with housekeeping and maintenance to update room statuses and coordinate requests
- adapt to shift changes as necessary
- attend departmental meetings
- report unusual occurrences to management
- understand safety and emergency procedures
- perform other tasks to meet guest satisfaction
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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