Front Desk Agent | Glassboro Courtyard

Shaner Hotels is a leading hospitality owner-operator and management company, known for its award-winning service and extensive portfolio that spans over 65 full-service, select-service, extended-stay, and resort properties. Operating in 14 states and four countries, Shaner Hotels partners with top hospitality brands and offers comprehensive services including hotel development, design, construction, e-commerce, and revenue management. By combining innovation with an unwavering commitment to guest satisfaction, Shaner Hotels has established itself as a trusted name in the hospitality industry. Their diverse portfolio ensures a variety of hotel types and uniquely tailored guest experiences, positioning them as a preferred employer for hospitality professionals.

One of the exciting career opportunities within Shaner Hotels is at the Courtyard by Marriott-Rowan University, located in Glassboro, New Jersey. Situated conveniently on the Rowan University campus, this four-story hotel features 123 modern guest rooms, including six luxurious suites. The property recently unveiled a newly renovated lobby designed to incorporate engaging technology and offer flexible, inviting spaces ideal for both work and relaxation. Guests can enjoy on-site dining with The Bistro, enhancing their stay with high-quality food and beverage options.

The Front Desk Agent role at Courtyard by Marriott-Rowan University plays a pivotal part in delivering superior guest services by providing courteous and efficient check-in and check-out experiences. This position requires handling guest complaints and concerns with professionalism to ensure overall guest satisfaction. The Front Desk Agent is responsible for processing payments and adhering strictly to hotel policies regarding cash handling and credit procedures, ensuring accurate transactions every time. This role also involves generating daily reports and collaborating with housekeeping to resolve any discrepancies in room status, making the agent crucial to smooth hotel operations.

Working as a Front Desk Agent within this vibrant hotel environment offers a flexible schedule, including weekend, holiday, and varied shift availability requirements, reflecting the dynamic nature of the hospitality industry. This position is well-suited for individuals who excel in communication, problem-solving, and multitasking, and who are passionate about providing top-tier customer experiences. As part of a reputable hospitality group, employees have the opportunity to grow professionally while contributing to the success of a leading Marriott-managed property, deeply integrated with the local university community and surrounding attractions.