Front Desk Agent - Night Auditor (Part time)

The Crowne Plaza Columbus North - Worthington is one of the largest full-service premium luxury hotels in the Columbus area, known for providing exceptional hospitality and comfort to its guests. As part of the globally recognized IHG Hotels & Resorts brand, this establishment prides itself on delivering high standards of service and creating memorable experiences for travelers visiting the region. The hotel features a variety of amenities designed to enhance guest stays, including elegant accommodations, upscale dining options, and well-equipped event spaces, catering to both business and leisure visitors. With its commitment to excellence, the Crowne Plaza Columbus North - Worthington attracts a diverse clientele ranging from corporate guests to tourists, all seeking quality and personalized attention in a luxurious setting.

This role is part-time and involves working the third shift from 11 PM to 7 AM, offering an excellent opportunity for hospitality professionals interested in flexible scheduling while gaining valuable experience in a prestigious hotel environment. The position provides a competitive hourly wage ranging from $15.00 to $18.00, along with access to a range of employee benefits and career development opportunities within the IHG Hotels & Resorts network. The job demands a customer service-oriented approach, professionalism, and the ability to manage multiple responsibilities efficiently during the night hours.

The Night Auditor and Front Desk Agent role is vital to the smooth operation of the hotel during overnight hours. This position involves greeting and checking in/out guests with warmth and professionalism, responding to guest inquiries and requests promptly, and ensuring the front desk environment is neat and organized. Additionally, it requires handling payments accurately, managing room assignments, and providing comprehensive information about hotel services, amenities, and local attractions. Coordination with various hotel departments such as housekeeping and maintenance is essential to address guest needs effectively.

A key aspect of the night shift duties is performing the night audit process. This includes auditing, balancing, and reporting on the hotel’s different operational areas like food and beverage outlets, front desk transactions, and gift shop sales to ensure accurate financial tracking and compliance with hotel policies. The Night Auditor also prepares detailed daily reports for the accounting department, identifying any discrepancies like disputed charges or over/short amounts, thereby playing a crucial role in financial integrity and fraud prevention.

Candidates for this position should ideally have prior experience in hotel front desk roles or customer service settings, excellent communication skills, and the ability to multitask effectively in a dynamic work environment. Familiarity with hotel Property Management Systems (PMS) such as Opera or OnQ is preferred, with Opera experience being especially advantageous. Professional appearance, a positive attitude, and the flexibility to work varied shifts including nights, weekends, and holidays are necessary qualities.

Joining Crowne Plaza Columbus North - Worthington means becoming part of an internationally respected hospitality brand that offers competitive pay, employee discounts at IHG properties worldwide, support through an employee assistance program, and opportunities for career advancement. This role provides a rewarding way to develop your skills in the hospitality industry while contributing to outstanding guest experiences in a well-established and welcoming hotel setting.