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Job Overview
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Training and Development
team environment
Job Description
This position is offered by a reputed hotel known for delivering exceptional guest services and comfortable accommodations to travelers. The hotel is dedicated to maintaining high standards of hospitality and creating a welcoming atmosphere for all guests. With a friendly and professional team, the hotel strives to provide seamless experiences from reservation to check-out, ensuring each visitor feels valued and cared for during their stay. This organization values teamwork, dedication, and a commitment to guest satisfaction, making it an ideal workplace for professionals passionate about the hospitality industry.
The role available is that of a Front Desk Agent, a piv... Show More
The role available is that of a Front Desk Agent, a piv... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel front desk or customer service preferred
- Ability to work varying schedules including nights weekends and holidays
- Strong communication skills
- Ability to manage cash transactions
- Ability to operate front office computer systems
- Physical ability to sit for prolonged periods and move up to 25 pounds
- Ability to communicate effectively verbally and in writing
Job Qualifications
- High school diploma or equivalent
- Previous experience in hotel front desk or customer service preferred
- Strong communication skills both verbal and written
- Basic knowledge of reservation and front office systems
- Ability to handle cash transactions accurately
- Ability to work varied shifts including nights weekends and holidays
- Team player with a positive attitude and high work ethic
Job Duties
- Greet and communicate cordially with guests promptly and professionally checking them in and out of the hotel
- Assist in pre-registration and blocking of reservations when necessary
- Promptly accurately and efficiently know how and where to post all charges
- Have complete working knowledge of Front Office computer or manual system including all daily transactions and those which are not performed often
- Accurately manage cash handling including receiving cash checks and credit card information from guests for payment of hotel charges and making change correctly
- Review any reservations with special requests and work to block rooms accordingly
- Have knowledge of hotel rates discounts and how to handle each
- Have working knowledge of reservations and procedures including how to take same day reservations Should be able to take reservations in approximately 2 minutes Know and follow cancellation procedures and relocation procedures when necessary
Job Location
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