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Front Desk Agent (full-time) - The Wyndham Deerfield Beach Resort
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Training and Development
Job Description
Wyndham Deerfield Beach Resort is an award-winning hospitality establishment located in the beautiful coastal city of Deerfield Beach. Known for its exceptional amenities, picturesque ocean views, and outstanding service, Wyndham Deerfield Beach Resort has become a preferred destination for travelers seeking a relaxing and memorable stay in Florida. The resort offers a wide range of facilities including luxurious guest rooms, multiple dining options, event spaces, and recreational activities designed to cater to both leisure and business guests. Wyndham Hotels and Resorts is a globally recognized hotel brand dedicated to delivering quality experiences through attentive customer service and top-notch accommodations. Each... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience working in a customer service role
- Ability to communicate effectively with guests and colleagues
- Ability to handle cash, credit card, and room charge transactions
- Knowledge of hotel operations and services
- Knowledge of local area attractions
- Ability to work efficiently in a fast-paced environment
- Ability to multi-task while maintaining attention to detail
- Ability to stand for long periods of time
- Ability to comprehend and follow instructions
- Ability to work flexible hours, including nights, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- Previous experience working in a customer service role
- Ability to communicate effectively with guests and colleagues
- Ability to handle cash, credit card, and room charge transactions
- Knowledge of hotel operations and services
- Knowledge of local area attractions
- Ability to work efficiently in a fast-paced environment
- Ability to multi-task while maintaining attention to detail
- Ability to stand for long periods of time
- Ability to comprehend and follow instructions
- Ability to work flexible hours, including nights, weekends, and holidays
Job Duties
- Greet guests and answer any questions they have about the hotel or local area
- Check guests in and out of the hotel
- Handle guest requests and complaints in a professional manner
- Process payments for rooms and services
- Maintain an up-to-date knowledge of hotel services, facilities, and special packages
- Monitor and update reservations system
- Provide concierge services, such as making restaurant reservations and providing directions
- Answer and direct incoming calls to the appropriate departments
- Prepare and distribute guest key cards
- Keep the front desk area and lobby tidy and presentable
- Follow security and emergency procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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