Front Desk Agent- Full Time

Sioux Falls Best Western Plus Ramkota Hotel, located in the vibrant city of Sioux Falls, South Dakota, stands as a premier lodging destination renowned for exceptional guest experiences and a collaborative work environment. This hotel is part of the well-established Regency Hotel Management group, which has been a leader in the hospitality industry since 1965. Regency Hotel Management prides itself on a legacy of creating asset value and driving maximum profit for clients while emphasizing superior service and operational excellence. The Sioux Falls Best Western Plus Ramkota Hotel is 100% employee-owned, fostering a unique culture of ownership and engagement among its staff. This ownership model not only motivates employees but also provides them with added benefits such as medical, dental, vision insurance, and 401k retirement plans. The hotel offers numerous opportunities for advancement within a dynamic and supportive environment, making it an excellent place for individuals passionate about hospitality to build and grow their careers. Employee perks further include valuable discounts on hotel stays and a daily meal plan, supporting the well-being and satisfaction of the team.

The Guest Service Agent role at Sioux Falls Best Western Plus Ramkota Hotel is a vital position responsible for ensuring every guest enjoys a welcoming and seamless experience from arrival to departure. This position goes beyond traditional front desk responsibilities, providing employees a chance to expand their skill sets and engage in a fast-paced environment where no two days are the same. The core duties include greeting and registering guests, managing reservations, and handling hotel operator and concierge functions to support a smooth and memorable guest stay. Guest Service Agents must be capable of multitasking efficiently while maintaining high attention to detail and delivering outstanding customer service to both internal teams and external guests. Candidates in this role will cultivate strong problem-solving abilities by addressing guest and operational issues effectively, ensuring the highest standards of service are upheld. Flexibility is key, as the position requires willingness to work various shifts, including holidays and weekends, accommodating the needs of the hotel and its guests. Compensation for this role is competitive at $16.00 per hour, paid bi-weekly, reflecting the importance of the position within our hospitality team. At Sioux Falls Best Western Plus Ramkota Hotel, Guest Service Agents are empowered to thrive in a dynamic setting with continuous opportunities for personal and professional growth within the hospitality industry. Joining this team means becoming part of a proud company that values diversity, equal opportunity, and a respectful workplace free from discrimination or harassment.