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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $21.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Nonstop Health benefits program
Paid vacation
Pay on Demand
401k Savings Plan with Company Match
Employee rate discount
Family & friends rate discount
Job Description
River Terrace Inn is a premier boutique hotel located along the picturesque Napa River, ideally positioned near the vibrant Oxbow Public Marketplace, the renowned Culinary Institute of America, and the lively downtown Napa area. This prime location makes it a sought-after destination for travelers seeking an authentic Wine Country experience. With 114 inviting rooms and suites featuring calming river views and warm fireplaces, the Inn offers guests a comforting home-away-from-home atmosphere while preserving the chic and boutique aesthetic synonymous with Wine Country. The hotel features ALBA Bar & Cafe, a cozy restaurant that serves breakfast daily and offers small bites... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience preferred
- Strong communication skills
- Basic computer proficiency
- Ability to multitask
- Flexible availability including evenings, weekends, and holidays
- Ability to stand and walk for extended periods
- Ability to lift up to 50 lbs
- Willingness to work flexible schedules based on hotel operational needs
Job Qualifications
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer and point-of-sale skills
- Ability to multitask and remain professional in a fast-paced environment
- Preferred experience with Marriott and Light Speed PMS and operational software including Windows and Excel
Job Duties
- Provide a welcoming first impression to guests
- Manage guest check-ins and check-outs efficiently
- Handle reservations and respond to guest inquiries promptly
- Ensure accurate billing and payment processing
- Maintain smooth daily front desk operations
- Assist with guest requests and resolve concerns professionally
- Collaborate with other hotel departments to enhance guest experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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