You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Compensation
Hourly
Range $11.00 - $13.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Professional development opportunities
Employee Discounts
Retirement Plan
flexible schedule
career advancement
Job Description
This position is for a Front Desk Agent at a reputable hotel dedicated to delivering exceptional guest experiences. The hotel prides itself on superior customer care, ensuring every visitor enjoys a memorable and seamless stay. As part of a welcoming and professional front desk team, the agent will be the main point of contact for guests during all phases of their visit, representing the hotel with integrity and courtesy. The establishment is committed to creating a warm and hospitable environment, emphasizing the importance of attentive service and effective coordination with other hotel departments.
The role of the Front ... Show More
The role of the Front ... Show More
Job Requirements
- High school diploma or equivalent
- Previous hotel-related experience preferred
- Excellent interpersonal skills and a warm demeanor
- Ability to communicate with public, hotel staff, and management in a professional manner
- Knowledge of surrounding areas and local events
- Ability to understand and adhere to proper payment methods
- Able to properly secure guest information
- Ability to learn safety, emergency, and accident prevention policies and procedures
- Skilled in the use of front office equipment
- Knowledge of proper telephone etiquette
- Ability to work a flexible schedule, including weekend, holidays, and overnight
Job Qualifications
- High school diploma or equivalent
- Previous hotel-related experience preferred
- Excellent interpersonal skills and a warm demeanor
- Ability to communicate with public, hotel staff, and management in a professional manner
- Knowledge of surrounding areas and local events
- Ability to understand and adhere to proper payment methods
- Able to properly secure guest information
- Ability to learn safety, emergency, and accident prevention policies and procedures
- Skilled in the use of front office equipment
- Knowledge of proper telephone etiquette
- Ability to work a flexible schedule, including weekend, holidays, and overnight
Job Duties
- Maintains an inventory of vacancies, reservations and room assignments
- Possesses a working knowledge of the reservations department
- Takes same day reservations and future reservations when necessary
- Knows cancellation procedures
- Knows room locations, types of rooms available, and room rates
- Registers arriving guests and assigns rooms
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
- Coordinates guest room maintenance work with the engineering and maintenance department
- Uses persuasive selling techniques to sell rooms and to promote other services of the hotel
- Knows daily activities and meetings taking place in the hotel
- Reports any unusual occurrences or requests to their manager
- Manages and resolves all guest complaints in a professional and courteous manner
- Processes guest check-outs and handles monetary transactions
- Maintains customers' privacy
- Maintains a high level of professional appearance and demeanor
- Communicates all pertinent information to other colleagues and department heads
- Responsible for maintaining neat and orderly workspace
- Performs other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: