Front Desk Agent and Position

Crescent Hotels & Resorts is a renowned hospitality company deeply committed to providing exceptional guest experiences across its diverse portfolio of hotels. With a strong emphasis on associate satisfaction and professional growth, Crescent Hotels & Resorts prides itself on fostering a supportive and inclusive work environment where every team member can thrive. The company recognizes its associates as the shining stars behind its success and offers comprehensive health and wellness programs, best-in-class learning and development opportunities, and attractive travel discounts that allow employees to explore the world. Crescent Hotels & Resorts ensures that every employee feels valued, celebrated, and encouraged in their career journey through flexible scheduling, competitive wages, and robust benefits. The brand new Courtyard/Residence Inn by Marriott Poplar Creek Complex, part of the Crescent family, is currently seeking a dedicated Front Desk Agent to join their front office team.

As a Front Desk Agent at this Marriott property, you will serve as the first point of contact for guests, providing a warm welcome and ensuring a smooth registration and checkout process. This role plays a critical part in upholding the hotel’s reputation for outstanding customer service and financial success. Duties will include greeting guests, completing check-in and check-out procedures, handling payments through various methods including credit cards, cash, and foreign currencies, and managing the use of electronic room keys. The Front Desk Agent will also need to possess thorough knowledge of the hotel’s offerings, room types, rates, packages, promotions, and the local area to assist guests with inquiries and to use upselling techniques to maximize occupancy.

The ideal candidate is someone with previous experience in high-volume customer service environments, preferably within the hospitality industry. They will exhibit a passion for delivering memorable guest experiences, demonstrating an ability to handle guest complaints efficiently while maintaining a friendly and professional demeanor. Flexibility is essential in this role, as shifts may vary, including days, evenings, and weekends to accommodate the hotel’s operational needs and the candidate’s personal life balance. Strong computer skills and a collaborative team spirit are required, with Marriott brand experience viewed as a plus.

Crescent Hotels & Resorts celebrates diversity and inclusion as foundational elements of its workplace culture. It is dedicated to fostering open and honest conversations around race, equity, diversity, and inclusion, and continually evolving its practices through training and diverse talent recruitment. Joining Crescent Hotels & Resorts means joining a company where you truly belong, are cared for, and are empowered to shine bright in your hospitality career. This role offers competitive wages, an exceptional benefits plan for eligible associates and their families, a 401K matching program, flexible scheduling, and exclusive discounts at Crescent-managed properties across North America as well as Marriott brand properties worldwide. This is a fantastic opportunity for hospitality professionals aiming to grow their careers in an environment that values both guest satisfaction and employee well-being.