Front Desk Agent ("Agente de Recepcion")

San Diego, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Salary

Rate:

Range $35,636.02 - $38,921.64

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

supportive work environment

Job Description

Azul Hospitality is a well-established hotel management company known for delivering exceptional guest experiences through its commitment to quality service, operational excellence, and a strong focus on employee development. With multiple properties under its belt, Azul Hospitality prides itself on providing a welcoming and comfortable environment for travelers from around the world. The company emphasizes professionalism, attention to detail, and the creation of memorable stays, making it a leading choice in the hospitality industry. Azul Hospitality continuously invests in state-of-the-art technology and staff training to ensure that each guest receives personalized attention and seamless service throughout their visit.

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Job Requirements

High school or equivalent education
experience in hospitality preferred
experience in front desk or customer service role preferred
ability to speak, read, write and understand primary workplace language
good communication skills
knowledge of computer programs and hotel systems
ability to handle cash transactions
ability to stand and move for extended periods
ability to lift up to 45 lbs
ability to push and pull equipment up to 250 lbs
maintain neat and clean appearance
comply with attendance and grooming standards
follow safety and security policies
ability to multitask and work in limited space
ability to bend, stoop, squat, and stretch occasionally
finger dexterity for office equipment operation
willingness to work varying schedules as needed

Job Qualifications

High school diploma or equivalent
experience in the hospitality industry preferred
experience in front desk or customer service role preferred
good communication skills including verbal, written and electronic
basic computer skills including Windows OS, MS Office and hotel PMS
ability to perform complex mathematical calculations
excellent leadership and customer relations skills
detail oriented with strong organizational abilities
ability to effectively deal with customers requiring patience and diplomacy
strong issue resolution and analytical skills
ability to work independently

Job Duties

Greet and welcome guests upon arrival
execute the registration and checkout process at the front desk
accept payment for guests accounts including cash management and currency exchange
accurately handle cash transactions and balance cash drawer
acknowledge rewards members and returning guests
take and manage guest bookings and up-selling opportunities
review arrival reports and ensure compliance with special reservation requests
attend scheduled training and hotel meetings
ensure awareness of hotel promotions and VIP arrivals
follow safety and security protocols
promptly answer and transfer calls
coordinate with other departments to satisfy guest needs
answer inquiries about hotel policies and local attractions
maintain lobby cleanliness and organization
assist with handling mail, packages, and guest items
perform other duties as assigned

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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