Front Desk Agent

Pittsburgh, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $26,831.10 - $33,974.16

Benefits

Competitive wages

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

short-term and long-term disability options

401k Retirement Plan

Tuition Assistance

discounted room rates at Concord managed hotels

Training and development opportunities

Career advancement opportunities

Job Description

Concord Hospitality is a respected hotel management company committed to delivering exceptional hospitality experiences. Renowned for its dedication to quality and integrity, Concord Hospitality operates a range of hotels that prioritize guest satisfaction and employee well-being. The company culture is built on five cornerstone values: Quality, Integrity, Community, Profitability, and Fun, which collectively foster a positive and engaging workplace for associates. This commitment to creating a supportive environment makes Concord Hospitality an outstanding choice for hospitality professionals seeking growth and career advancement.

Currently, Concord Hospitality is seeking enthusiastic individuals for the role of Front Desk and Guest Care. Thi... Show More

Job Requirements

High school diploma or equivalent
Minimum 1 year of experience in front desk or reception
Excellent interpersonal and communication skills
Ability to handle multiple tasks efficiently
Strong problem-solving skills
Knowledge of hotel operations and brand standards
Ability to maintain confidentiality and professionalism
Willingness to work flexible hours
Commitment to providing excellent customer service

Job Qualifications

Front desk or reception experience

Job Duties

Assist guests efficiently, courteously and professionally at all times
Maintain a high level of service and hospitality
Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
Post guest charges, collect payments and follow all cash handling procedures as required by Concord
Handle guest mail and messages with respect to privacy and professionalism
Be knowledgeable of the hotel brand and various programs such as travel programs and special offers
Communicate effectively with various departments and management on guest comments and concerns
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
Have full knowledge of hotel safety and emergency procedures

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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