Front Desk Agent

Pyramid Global Hospitality is a renowned leader in the hospitality industry, known for its strong commitment to putting people first. With a robust presence spanning over 230 properties worldwide, the company offers a supportive and inclusive work environment that values diversity, professional growth, employee development, and overall wellbeing. Pyramid Global Hospitality dedicates itself to fostering a nurturing culture where every team member is encouraged to thrive personally and professionally. The company’s People First philosophy is deeply embedded in its approach to employee benefits, meaningful workplace relationships, and ongoing career advancement opportunities. Employees enjoy a comprehensive benefits package including health insurance, retirement plans with company matching, paid time off, as well as unique perks like on-site wellness programs, local discounts, and exclusive employee hotel rates. Through continuous training and development initiatives, Pyramid Global Hospitality empowers its staff to build the necessary skills and knowledge for long-term success within the dynamic hospitality sector.

At the Embassy Suites by Hilton Boston Marlborough, a distinguished property managed by Pyramid Global Hospitality, this commitment to excellence and employee satisfaction takes center stage. Embassy Suites Boston Marlborough is famed for its exceptional guest experiences with 230 well-appointed rooms, 3,500 square feet of versatile event space, along with a full-service restaurant and bar aimed at ensuring a memorable stay for every visitor. The property prides itself on being the top employer in the area, offering competitive salaries, 401k plans with company matches, lucrative bonus programs, and an inclusive team culture focused on personal development and service excellence. This hotel is dedicated to creating a workplace where employees feel valued and inspired to achieve success and contribute to its reputation as a destination where guests want to return.

The specific role being recruited for is that of a Guest Services Agent, an integral position within the Guest Services team responsible for establishing a hospitable and welcoming atmosphere for all guests. This individual will play a key part in defining the initial guest experience by greeting visitors warmly, assisting with luggage, and providing pertinent information regarding the hotel amenities and local attractions. The Guest Services Agent is expected to use their engaging personality to foster meaningful connections with guests from around the globe and to deliver exceptional customer service that exceeds expectations. Working collaboratively with fellow team members, the Agent ensures that every guest receives personalized attention and care.

The ideal candidate will be motivated, personable, and eager to 'wow' guests by going above and beyond routine service standards. This opportunity is perfect for those passionate about travel, hospitality, and making a positive impact in a fast-paced, people-centered environment. Typical shifts run from 7:00 am to 3:00 pm with weekend availability as a requirement. Candidates looking to build a long-term career in hospitality would find ample growth potential, excellent training, and comprehensive support at this world-class property. Compensation for this role starts at $18 per hour. Pyramid Global Hospitality is an equal opportunity employer that celebrates diversity and fosters an inclusive workplace where all employees can thrive and contribute to creating outstanding guest experiences.