Front Desk Agent

Milwaukee, WI, USA|

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $17.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

A free well-balanced meal every shift

Room discounts at Marcus Hotels and Resorts and Hilton-branded properties

Discounts at Marcus Hotels and Resorts restaurants, cafes, lounges, golfing, skiing, and spa

Free parking

Two for one movie theater coupons at Marcus Theatres

Early wage access

Paid Time Off

Medical insurance

Dental Insurance

Vision Insurance

Company-paid Life Insurance

Employee assistance program

401k with employer match

Job Description

The Hilton Milwaukee is a premier hotel located in downtown Milwaukee, known for its rich history and modern elegance. As the city’s largest hotel, it has recently undergone a $40 million renovation that has transformed its guest rooms, event spaces, and grand lobby to reflect a new era of luxury and comfort. Connected to the newly expanded Baird Center, the Hilton Milwaukee blends historic charm with contemporary amenities, making it a favored destination for both business and leisure travelers. This esteemed establishment is part of Marcus Hotels & Resorts, a division of The Marcus Corporation, which boasts a 60-year legacy of operational and service excellence. The organization prides itself on being "People Pleasing People," dedicated to creating extraordinary experiences for guests and associates alike. Marcus Hotels & Resorts manages a portfolio of 15 unique hotels and resorts across the United States, each known for character, style, and exceptional hospitality.

The role of a Front Desk Agent at the Hilton Milwaukee offers an exciting opportunity to be the first point of contact for guests, providing a welcoming and professional experience. This position is crucial to upholding the hotel's reputation for exceptional customer service. As a Front Desk Agent, you will be responsible for greeting guests warmly, managing check-ins and check-outs efficiently, and assisting guests by answering questions and resolving issues with tact and diplomacy. The job requires handling guest requests through a moderately complex computer system, managing cash transactions accurately, and participating in a range of administrative duties. An essential part of the role involves maintaining a high standard of communication, both in person and over the phone, ensuring that each guest's stay is pleasant and memorable. This is a part-time, hourly position with a pay rate of $17 per hour and requires working varied shifts, including evenings, weekends, and holidays. With the newly renovated facilities and a supportive working environment, the Hilton Milwaukee fosters career growth and offers the possibility to transfer within properties under Marcus Hotels & Resorts. This role is ideal for individuals passionate about hospitality, with excellent customer service skills, and a desire to grow within a respected hotel company.

Job Requirements

High school diploma or equivalent
Previous hotel, receptionist, customer service, front desk or administrative experience preferred
Ability to work a varied schedule including days, evenings, weekends, and holidays
Ability to work under pressure
Excellent customer service skills and communication
Ability to read, listen, and communicate effectively in English, both verbally and in writing
Ability to access and accurately input information using a moderately complex computer system
Hearing and visual ability to observe and detect signs of emergencies

Job Qualifications

Excellent customer service skills
Previous hotel, receptionist, customer service, front desk or administrative experience preferred
High school diploma or equivalent
Ability to read, listen, and communicate effectively in English, both verbally and in writing
Ability to access and accurately input information using a moderately complex computer system
Hearing and visual ability to observe and detect signs of emergencies

Job Duties

Greet and welcome guests as they arrive at the hotel
Check guests in and out of rooms
Input and retrieve information routinely from computer system to communicate guest requests
Make appropriate selection of rooms based on guests' needs
Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts
Respond to guest requests and questions regarding area or hotel, outlet information and services as well as handle guest issues and report complaints to management
Promptly answer the phone in a professional and clear manner
Maintain cash handling accuracy including responsibility for House Bank
Other duties as assigned