Job Overview
Compensation
Hourly
Exact $19.67
Benefits
Free Meal Every Shift
Room discounts at Marcus Hotels & Resorts
discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Two for one movie theater coupons at Marcus Theatres
Ability to grow your career and transfer from one property to another
Early wage access
Paid Time Off
flexible scheduling
Employee assistance program offer
401k with employer match
Job Description
Located in the vibrant heart of downtown Minneapolis' entertainment district, The Lofton Hotel offers guests an upscale lodging experience combining modern amenities with exceptional personalized service. As Minnesota's first Hilton Tapestry Collection hotel, The Lofton Hotel proudly represents a unique boutique-style property under the esteemed Hilton brand, known for its commitment to quality and guest satisfaction. This hotel is part of Marcus Hotels & Resorts, a division of The Marcus Corporation, which has a long-standing history of over 60 years in operational and service excellence across its portfolio of 16 distinctive hotels and resorts in the United States. Marcus Hotels & Resorts is deeply committed to fostering an environment where both guests and team members can thrive and enjoy memorable experiences that stand out in the hospitality industry.
The Front Desk Agent role at The Lofton Hotel offers a rewarding opportunity for individuals passionate about hospitality and guest service. The position is hourly and provides a competitive wage of $19.67 per hour. As a Front Desk Agent, you will be the first point of contact for guests arriving at the hotel, responsible for efficiently checking guests in and out, handling room selections based on guest preferences, and managing reservations. You will play a key role in maintaining the friendly and professional atmosphere that The Lofton Hotel is known for by promptly answering phones, assisting guests with inquiries about hotel services and local attractions, and addressing any complaints or issues with patience, tact, and diplomacy.
Beyond the guest-facing duties, the role requires precise cash handling skills, including managing the House Bank, and maintaining clean and hygienic front office areas. The Front Desk Agent must exhibit strong computer skills to enter and retrieve guest information accurately while ensuring confidentiality and smooth communication with various hotel departments.
In addition to the operational responsibilities, The Lofton Hotel values team members who contribute to a supportive and positive work culture. Employees enjoy attractive benefits such as complimentary well-balanced meals during shifts, room discounts, and discounts on various amenities and activities at Marcus Hotels & Resorts, including restaurants, cafes, golf, skiing, spas, and movie theatres. The company supports career growth opportunities within its network of properties, offers flexible scheduling, early wage access, paid time off, an employee assistance program, and a 401(k) retirement plan with employer matching that underscores its commitment to employee well-being and long-term satisfaction.
This role is ideal for candidates with a high school diploma or equivalent and those who can demonstrate the essential skills of communication, computer proficiency, and a calm demeanor in handling challenging situations. The Lofton Hotel is an equal opportunity employer dedicated to providing an inclusive workplace and recognizes the value of diverse experiences and perspectives. Join The Lofton Hotel team and become a part of a distinguished hospitality group that prioritizes people and service excellence every day.
The Front Desk Agent role at The Lofton Hotel offers a rewarding opportunity for individuals passionate about hospitality and guest service. The position is hourly and provides a competitive wage of $19.67 per hour. As a Front Desk Agent, you will be the first point of contact for guests arriving at the hotel, responsible for efficiently checking guests in and out, handling room selections based on guest preferences, and managing reservations. You will play a key role in maintaining the friendly and professional atmosphere that The Lofton Hotel is known for by promptly answering phones, assisting guests with inquiries about hotel services and local attractions, and addressing any complaints or issues with patience, tact, and diplomacy.
Beyond the guest-facing duties, the role requires precise cash handling skills, including managing the House Bank, and maintaining clean and hygienic front office areas. The Front Desk Agent must exhibit strong computer skills to enter and retrieve guest information accurately while ensuring confidentiality and smooth communication with various hotel departments.
In addition to the operational responsibilities, The Lofton Hotel values team members who contribute to a supportive and positive work culture. Employees enjoy attractive benefits such as complimentary well-balanced meals during shifts, room discounts, and discounts on various amenities and activities at Marcus Hotels & Resorts, including restaurants, cafes, golf, skiing, spas, and movie theatres. The company supports career growth opportunities within its network of properties, offers flexible scheduling, early wage access, paid time off, an employee assistance program, and a 401(k) retirement plan with employer matching that underscores its commitment to employee well-being and long-term satisfaction.
This role is ideal for candidates with a high school diploma or equivalent and those who can demonstrate the essential skills of communication, computer proficiency, and a calm demeanor in handling challenging situations. The Lofton Hotel is an equal opportunity employer dedicated to providing an inclusive workplace and recognizes the value of diverse experiences and perspectives. Join The Lofton Hotel team and become a part of a distinguished hospitality group that prioritizes people and service excellence every day.
Job Requirements
- High school diploma or equivalent
- Ability to stand and move throughout the front office and continuously perform essential job functions
- Ability to read, listen, and communicate effectively in English, both verbally and in writing
- Ability to access and accurately input information using a moderately complex computer system
- Hearing and visual ability to observe and detect signs of emergency situations
Job Qualifications
- High school diploma or equivalent
- Ability to stand and move throughout the front office and continuously perform essential job functions
- Ability to read, listen, and communicate effectively in English, both verbally and in writing
- Ability to access and accurately input information using a moderately complex computer system
- Hearing and visual ability to observe and detect signs of emergency situations
Job Duties
- Check guest in and out of room
- Input and retrieve information routinely from computer systems
- Make appropriate selection of rooms based on guests' needs
- Promptly answering telephone in professional and clear manner
- Input all information into computers to communicate guest requests and complaints
- Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts
- Answer guest questions regarding area or hotel, outlet information and services
- Greet and welcome guest as they arrive to the hotel
- Cash handling accuracy including responsibility for House Bank
- Maintain cleanliness, sanitation, and personal hygiene
Job Criteria
Experience
No experience required
Job Location
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