Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $21.50
Benefits
competitive compensation
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
dynamic work environment
Employee wellness programs
Job Description
The Global Ambassador is a distinguished internationally inspired hotel located at the crossroads of Phoenix, Scottsdale, and Paradise Valley in Arizona. It is the latest venture by renowned hospitality innovator Sam Fox and is part of his expanding collection under Author & Edit, which is celebrated for creating unique and elevated hospitality experiences. The 141-room hotel is designed through a global lens yet effortlessly connects to its local surroundings, delivering a multifaceted guest experience that blends inspired design, world-class dining, and exceptional wellness offerings. This dynamic property features six original dining options, an exclusive members club, and a bespoke fitness and wellness center, including a luxurious spa, establishing itself as a premier destination for discerning travelers.
The Global Ambassador has earned a MICHELIN Key in both 2024 and 2025 and has been recognized by prestigious publications such as Esquire, naming it among the Best New Hotels in the World, and Condé Nast Traveler, placing it on the Hot List. This high level of recognition underlines the hotel’s commitment to excellence, innovation, and guest satisfaction.
As a Front Desk Agent at The Global Ambassador, you serve as the vital first and last point of contact for guests, setting the tone for an exceptional experience that aligns with the Forbes Five-Star service standards. This role demands a keen attention to detail, seamless professionalism, and a heartfelt dedication to providing personalized service designed to exceed guest expectations. You will be at the heart of a fast-paced, high-energy environment where hospitality, teamwork, and excellence are deeply valued and fostered.
Your responsibilities will include mastering the intricacies of Forbes Five-Star service protocols and consistently applying them to ensure every guest feels welcomed and valued. You will expertly manage the check-in and check-out processes while keeping guest information accurate and secure. Your ability to anticipate guests’ needs, offer personalized recommendations, and coordinate guest requests such as transportation arrangements and restaurant reservations will enhance the overall guest journey.
The role also requires effective multitasking, clear and professional communication, and the ability to remain composed and positive under pressure. You will handle any guest concerns with promptness and care, ensuring satisfaction and fostering loyalty. Receiving candid feedback with an open mind and maintaining a positive demeanor will be essential to your success. This is a full-time position offering competitive compensation at $21.50 per hour, with comprehensive benefits available for team members working 25 or more hours weekly, including medical, dental, vision coverage, and paid time off eligibility for those working 32 or more hours per week. Join The Global Ambassador and be a part of a hospitality experience that redefines luxury and global-inspired service.
The Global Ambassador has earned a MICHELIN Key in both 2024 and 2025 and has been recognized by prestigious publications such as Esquire, naming it among the Best New Hotels in the World, and Condé Nast Traveler, placing it on the Hot List. This high level of recognition underlines the hotel’s commitment to excellence, innovation, and guest satisfaction.
As a Front Desk Agent at The Global Ambassador, you serve as the vital first and last point of contact for guests, setting the tone for an exceptional experience that aligns with the Forbes Five-Star service standards. This role demands a keen attention to detail, seamless professionalism, and a heartfelt dedication to providing personalized service designed to exceed guest expectations. You will be at the heart of a fast-paced, high-energy environment where hospitality, teamwork, and excellence are deeply valued and fostered.
Your responsibilities will include mastering the intricacies of Forbes Five-Star service protocols and consistently applying them to ensure every guest feels welcomed and valued. You will expertly manage the check-in and check-out processes while keeping guest information accurate and secure. Your ability to anticipate guests’ needs, offer personalized recommendations, and coordinate guest requests such as transportation arrangements and restaurant reservations will enhance the overall guest journey.
The role also requires effective multitasking, clear and professional communication, and the ability to remain composed and positive under pressure. You will handle any guest concerns with promptness and care, ensuring satisfaction and fostering loyalty. Receiving candid feedback with an open mind and maintaining a positive demeanor will be essential to your success. This is a full-time position offering competitive compensation at $21.50 per hour, with comprehensive benefits available for team members working 25 or more hours weekly, including medical, dental, vision coverage, and paid time off eligibility for those working 32 or more hours per week. Join The Global Ambassador and be a part of a hospitality experience that redefines luxury and global-inspired service.
Job Requirements
- Minimum of 1 year of front desk or guest service experience preferred
- High school diploma or equivalent required
- Excellent verbal communication skills with a strong customer service focus
- Basic computer proficiency, including familiarity with hotel or reservation software
- Ability to work flexible schedules, including overnights, weekends, and holidays
Job Qualifications
- Minimum of 1 year of front desk or guest service experience preferred
- High school diploma or equivalent required
- Excellent verbal communication skills with a strong customer service focus
- Basic computer proficiency, including familiarity with hotel or reservation software
- Ability to work flexible schedules, including overnights, weekends, and holidays
Job Duties
- Learn, train-on, and develop a thorough understanding of Forbes Five-Star Service Standards
- Serve as a key contributor to exceptional guest experiences by delivering warm, attentive, and personalized service
- Welcome guests upon arrival and provide support throughout their stay, ensuring comfort and satisfaction
- Manage check-in and check-out processes accurately while maintaining up-to-date guest information
- Monitor occupancy levels and proactively recommend room upgrades when appropriate
- Assist guests with transportation arrangements, restaurant reservations, and on- or off-site activities
- Offer thoughtful, personalized recommendations based on guest interests and preferences
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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