Front Desk Agent

DoubleTree Baton Rouge, part of the Crestline Hotels & Resorts portfolio, is dedicated to providing exceptional hospitality experiences through comfort, attentive service, and memorable guest interactions. As a well-established hotel in Baton Rouge, Louisiana, DoubleTree offers a welcoming environment where guests can enjoy quality amenities, personalized service, and a warm atmosphere that reflects the brand's commitment to excellence and hospitality. Crestline Hotels & Resorts is renowned for its diverse portfolio and focus on professional development of its team members, creating a workplace that values respect, inclusion, and growth opportunities.

We are currently seeking enthusiastic and service-oriented Front Desk Agents to join our DoubleTree Baton Rouge team. The Front Desk Agent position is a pivotal role that serves as the ambassador of our hotel’s high standards. Front Desk Agents provide warm welcomes, manage seamless check-in and check-out processes, and deliver personalized guest experiences tailored to meet each visitor's needs. Attention to detail, professionalism, and effective communication are essential for success in this role. Agents handle guest inquiries both in person and over the phone, manage reservations, resolve guest complaints with tact and efficiency, and maintain thorough knowledge of hotel services, rates, and promotions.

This role is ideal for individuals passionate about hospitality and eager to grow within the hotel industry. Career progression at DoubleTree Baton Rouge is clearly defined, with pathways leading to positions such as Front Desk Supervisor, Front Desk Manager, Front Office Manager, Operations Manager, Assistant General Manager, General Manager, and even Area Vice President of Operations. We encourage team members to develop their skills and take advantage of training and advancement opportunities.

The Front Desk Agent role demands excellent interpersonal skills and the ability to anticipate guest needs and respond promptly, regardless of the time of day or how busy the front desk may be. Maintaining positive guest relations and ensuring guest satisfaction are top priorities. Agents also manage financial transactions carefully, ensuring accuracy and security of hotel funds during their shifts. Crucially, Front Desk Agents communicate guest needs and special requests to relevant departments to ensure a smooth and enjoyable guest experience. This position requires a high school diploma or GED equivalent and at least one year of hotel front desk experience, with basic computer skills as a must.

DoubleTree Baton Rouge, through Crestline Hotels & Resorts, promotes an equal opportunity and affirmative action employment environment. We welcome applicants without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status. Join our team to elevate your hospitality career by becoming an integral part of a respected hotel brand known for its commitment to exceptional service and guest satisfaction.