Front Desk Agent

Hotel Marcel, Tapestry Collection by Hilton, is a pioneering establishment known as the first net-zero energy hotel in the United States. Situated in a historic rehabilitation of the mid-century modern Armstrong Rubber Company Building, also known as the Pirelli Building, which was originally designed by Marcel Breuer in 1967, this hotel represents a perfect blend of architectural heritage and advanced sustainability practices. It proudly holds a LEED Platinum certification and operates fully on solar power generated from rooftop installations and parking canopy arrays. The hotel provides 165 uniquely designed rooms, a full-service restaurant, and 7,000 square feet of versatile meeting space. True to the Tapestry Collection brand, Hotel Marcel offers a boutique experience that merges local cultural elements, contemporary design, and highly personalized service.

Joining Hotel Marcel means becoming part of a revolutionary approach to hospitality focused on redefining sustainable travel. This environment is not just about employment; it is about making a meaningful impact on the planet while growing your professional career. The commitment to excellence combined with eco-conscious operations creates a workplace that is innovative, inspiring, and entrepreneurial. The role of the Front Desk Agent at Hotel Marcel is crucial in upholding these values by providing exemplary guest services and ensuring smooth operational flow.

The Front Desk Agent is responsible for key tasks such as guest registration and check-out, PBX operations, mail and message handling, and maintaining accuracy in daily accounting procedures like balancing the shift bank. The position requires maintaining hospitality standards at all times, such as engaging guests with eye contact, smiling, polite conversation, and personalizing interactions by using guest surnames. This role is central to delivering the unique boutique ambiance and ensuring every guest experience is welcoming and professional.

In addition to core duties, the Front Desk Agent coordinates pre-assignment of rooms including VIPs and repeat guests, efficiently answers calls, supports concierge services with updated knowledge of local attractions and events, and adheres to key control policies to maintain security. The agent also plays an important role in communicating and coordinating with departments such as Sales, Housekeeping, Bell Staff, and Valet to guarantee seamless guest satisfaction. A monthly department meeting is part of the routine, fostering team collaboration and continuous improvement in service delivery.

Working as a Front Desk Agent at Hotel Marcel offers the opportunity to contribute to a landmark in sustainable hospitality. The role not only enhances customer service skills but also provides exposure to advanced property management systems, yield management techniques, and strict adherence to credit policies. This career path supports professional growth in a supportive, environmentally conscious, and innovation-driven atmosphere. Hotel Marcel invites applicants who are passionate about hospitality and sustainability, eager to learn, and ready to provide the highest level of service to guests from diverse backgrounds.