Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
recognition programs
Job Description
Marriott International is a globally recognized leader in the hospitality industry, renowned for providing exceptional experiences and world-class service to guests across its portfolio of brands. Among these brands is JW Marriott, representing the luxury segment of Marriott International. With over 100 beautiful hotels situated in key cities and prime resort locations around the world, JW Marriott emphasizes a blend of comfort, elegance, and innovative hospitality. The company fosters a culture where employees are valued as the foundation of its success, believing firmly that when employees are happy and engaged, guests will have outstanding experiences.
The role of a Guest Experience Expert at JW Marriott Miami, located at 1633 N Bayshore Dr, is critical in delivering the promise of "A wonderful hotel experience, always." This full-time, non-management position centers on more than just managing smooth guest check-ins and check-outs; it involves crafting a unique and memorable stay that leaves a lasting impression. As a Guest Experience Expert, you take initiative to offer a wide range of services designed to guide guests throughout their visit, fulfilling their requests, sharing insights about local events and attractions, and handling operational tasks that contribute to seamless hotel functionality.
These specialists are empowered to move freely and respond instantly to guest needs, effectively blending operational duties with personalized service. Their role requires mobility and physical activity, including standing, walking for extended periods, and lifting or moving objects up to 10 pounds without assistance to maintain hotel efficiency and guest satisfaction. Adherence to company policies, maintaining confidentiality, protecting company assets, and upholding professional standards in uniform, personal appearance, and communication are all fundamental to the position.
JW Marriott is committed to equality and inclusivity, making every effort to create a welcoming workplace where diversity is celebrated and valued. The company actively promotes a safe and supportive environment for all employees regardless of disability, veteran status, or any other legally protected characteristic.
This position offers a unique opportunity to join a world-class team focused on holistic well-being and luxury hospitality. Employees gain access to comprehensive training and development programs, recognition for outstanding work, and a supportive collegial atmosphere. Joining JW Marriott means becoming part of a global community that nurtures passion for excellence in guest service and personal growth. By contributing to the rich legacy of J. Willard Marriott through genuine, intuitive, and innovative work, you will help deliver exceptional care to every guest while advancing your career in luxury hospitality.
The role of a Guest Experience Expert at JW Marriott Miami, located at 1633 N Bayshore Dr, is critical in delivering the promise of "A wonderful hotel experience, always." This full-time, non-management position centers on more than just managing smooth guest check-ins and check-outs; it involves crafting a unique and memorable stay that leaves a lasting impression. As a Guest Experience Expert, you take initiative to offer a wide range of services designed to guide guests throughout their visit, fulfilling their requests, sharing insights about local events and attractions, and handling operational tasks that contribute to seamless hotel functionality.
These specialists are empowered to move freely and respond instantly to guest needs, effectively blending operational duties with personalized service. Their role requires mobility and physical activity, including standing, walking for extended periods, and lifting or moving objects up to 10 pounds without assistance to maintain hotel efficiency and guest satisfaction. Adherence to company policies, maintaining confidentiality, protecting company assets, and upholding professional standards in uniform, personal appearance, and communication are all fundamental to the position.
JW Marriott is committed to equality and inclusivity, making every effort to create a welcoming workplace where diversity is celebrated and valued. The company actively promotes a safe and supportive environment for all employees regardless of disability, veteran status, or any other legally protected characteristic.
This position offers a unique opportunity to join a world-class team focused on holistic well-being and luxury hospitality. Employees gain access to comprehensive training and development programs, recognition for outstanding work, and a supportive collegial atmosphere. Joining JW Marriott means becoming part of a global community that nurtures passion for excellence in guest service and personal growth. By contributing to the rich legacy of J. Willard Marriott through genuine, intuitive, and innovative work, you will help deliver exceptional care to every guest while advancing your career in luxury hospitality.
Job Requirements
- High school diploma or equivalent
- No prior related work experience required
- No supervisory experience required
- Ability to stand and walk for long periods
- Ability to lift and move objects weighing less than 10 pounds without assistance
- Must adhere to company policies and procedures
- Must maintain confidentiality
- Must follow safety and quality standards
Job Qualifications
- High school diploma or equivalent
- Strong interpersonal and communication skills
- Ability to multitask and work in a fast-paced environment
- Customer service experience preferred but not required
- Ability to stand and walk for extended periods
- Familiarity with local area and attractions a plus
- Professional appearance and demeanor
Job Duties
- Ensure smooth and efficient guest check-in and check-out processes
- Respond promptly to guest requests and provide guidance on local events and attractions
- Assist with operational tasks such as completing reports and handling guest inquiries
- Maintain professional appearance and communication at all times
- Follow company guidelines and procedures to ensure safety, security, and quality standards
- Engage actively in physical tasks including standing, walking for long periods, and moving objects under 10 pounds
- Uphold confidentiality and protect company assets
Job Criteria
Experience
No experience required
Job Location
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