Front Desk Agent

Aqua Aston Hospitality (AAH) is a renowned hospitality company dedicated to providing exceptional vacation experiences for travelers worldwide. As part of Marriott Vacations Worldwide, AAH operates in a supportive, friendly, and beautiful work environment, making it a premier destination for guests seeking memorable vacations. With a strong commitment to employee satisfaction and professional growth, AAH offers competitive pay, comprehensive benefits, and site-specific perks that contribute to a fulfilling career in the hospitality industry. The company is known for empowering its employees to be their best selves, fostering a culture of inclusion, teamwork, and growth.

The position of Guest Services Agent at Aqua Aston Hospitality is a full-time, hourly role with a competitive rate of $19.10 per hour. This role requires availability to work 1st or 2nd shifts, including weekends and holidays. As a Guest Services Agent, you will play a vital role in delivering outstanding customer service by assisting AAH Owners and guests throughout their stay. Your primary responsibility will be to ensure that guests feel welcomed and comfortable, helping them navigate the property amenities, services, and local areas of interest. This role is ideal for individuals who enjoy engaging with people, problem-solving, and contributing to memorable vacation experiences.

In this role, you will be the first point of contact for guests during check-in, providing clear information about villa features, property services, and activities. You will actively listen to guest inquiries and concerns, responding with positivity and professionalism while coordinating with other departments to resolve any issues promptly. The ability to follow up with guests to ensure their needs are met and satisfaction is achieved is crucial. Additionally, you may assist with bellman and runner duties depending on the location, demonstrating flexibility and teamwork.

AAH emphasizes guest experience and company standards by encouraging agents to welcome and greet guests warmly and anticipate their needs. Professional interaction with colleagues and guests and contributing to team goals form key aspects of the role. Adherence to company policies and safety procedures is mandatory to maintain a safe and efficient work environment.

The company offers attractive benefits including medical, dental, vision coverage, 401K opportunities, travel discounts, credit union membership, tuition reimbursement, professional counseling, family support services, and numerous growth and development opportunities. Site-specific perks such as free on-site parking, department celebrations, associate appreciation week, and monthly recognition and reward programs underline AAH's dedication to employee well-being and retention.

To succeed as a Guest Services Agent at AAH, availability for various shifts including holidays and weekends is essential. Physical requirements include the ability to reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and have the stamina to stand, sit, or walk for extended periods. Additionally, candidates must be capable of lifting, carrying, pushing, or pulling items up to 25 pounds. Background and drug screenings are typically required as part of the hiring process to ensure compliance with company policies.

Marriott Vacations Worldwide, including Aqua Aston Hospitality, is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Joining AAH as a Guest Services Agent means becoming part of a culture that values meaningful moments, professional excellence, and personal fulfillment.