Front Desk Agent

Centrally located on Boston's North Shore, our hotel offers an exceptional lodging experience close to some of New England's most beloved destinations such as Salem, Gloucester, Rockport, and Cape Ann. Our strategic location is perfect for guests eager to explore renowned attractions like the Salem Witch Museum, the House of Seven Gables, or to enjoy all the richness and charm that the city of Boston and its surrounding areas have to offer. Our hotel features 183 comfortable rooms and an expansive 10,000 square feet of versatile event space, making it an ideal venue for both leisure travelers and business conferences. Additionally, guests frequently rave about our Ithaki Modern Mediterranean Restaurant, which has earned the favor of both visitors and locals alike for its exquisite cuisine and welcoming atmosphere.

The hotel operates under SPIRE Hospitality, a reputable management company committed to delivering best-in-class service and creating memorable guest experiences at hotels and resorts nationwide. SPIRE Hospitality prioritizes support, tools, and growth opportunities to empower employees, helping them achieve excellence and advance their hospitality careers. We provide a comprehensive benefits package that includes earned wage access, allowing our team members to get paid before payday, a 401k retirement plan, exclusive hotel discounts, and much more.

We are currently seeking a dedicated Front Desk Agent to join our team on a part-time basis, with a rate of pay at $17.50 per hour. This position involves warmly welcoming guests and ensuring they receive exceptional service throughout their stay. As a front desk team member, you will be the first point of contact for guests, responsible for creating a positive and seamless experience from check-in to check-out. This role requires professionalism, promptness, and the ability to maintain a calm and efficient demeanor in a dynamic and busy environment. The ideal candidate is proactive and attentive, ensuring guest satisfaction by responding effectively to inquiries and resolving any concerns that may arise during the stay.

The position requires open availability, particularly during the evening hours on Fridays, Saturdays, and Sundays from 3 PM to 11 PM. The ability to multitask, manage phone communications professionally, and provide attentive service recovery are essential to success in this role. Physical demands include the ability to lift, carry, push, or pull up to 10 pounds and to stand for the majority of the shift. Prior experience with hotel property management systems (PMS) and familiarity with Microsoft Office Suite (Outlook, Word, Excel) will be greatly advantageous. A high school diploma or equivalent and at least one year of customer service or front desk experience in a hospitality setting are required.

Join us and be part of a welcoming team that not only values exceptional guest service but also fosters your professional growth in a supportive environment where your contributions are recognized and rewarded.