Front Desk Agent

Four Seasons is a prestigious global luxury hotel and resort company renowned for delivering exceptional guest experiences and unparalleled service. Powered by a dedicated team of professionals, Four Seasons embodies a culture focused on continual personal and professional growth. The organization emphasizes a commitment to luxury with genuine heart, ensuring that every guest, resident, and partner feels valued, respected, and cared for. Four Seasons fosters an environment where its people thrive by creating world-class employee experiences and cultivating a company culture rooted in respect and genuine connection. Across every property worldwide, the Four Seasons brand is synonymous with excellence, sophistication, and memorable hospitality.

Located in Scottsdale, Arizona, one of the Southwest's most desirable destinations, Four Seasons Residence Club offers an extraordinary lifestyle combining refined living and world-class amenities. Scottsdale is celebrated for its exquisite golf courses, fine dining options, luxury shopping, wellness centers, and a vibrant arts scene. The area provides convenient access to Old Town, Phoenix, and Sky Harbor International Airport, making it an ideal base for both local enjoyment and global travel. The region’s breathtaking natural attractions, such as Sedona’s red rocks and the Grand Canyon, provide ample opportunities for leisure and adventure, adding to the richness of life in Scottsdale. Working at Four Seasons Residence Club allows you to build a dynamic and rewarding career in a setting characterized by balance, excellence, and meaningful human connections.

The Front Desk Agent at Four Seasons Residence Club Scottsdale serves as the vital first point of contact for Residence Club owners and guests. This role demands a welcoming and professional demeanor, navigating the guest experience from arrival to departure with efficiency and warmth. Front Desk Agents are expected to handle guest inquiries, manage property reservations, and facilitate a smooth check-in and check-out process. They maintain high standards of customer service by offering personalized recommendations, addressing guest needs promptly, and ensuring seamless communication across departments. Key responsibilities include managing payments, issuing room keys, assisting with concierge requests, coordinating maintenance reports, and supporting guest movements within the property. The agent operates with a spirit of hospitality that prioritizes guest satisfaction while fostering a positive and collaborative team environment.

This full-time position typically involves working five 8-hour shifts per week, primarily starting at 6:30 a.m. or 2:30 p.m., with some flexibility to cover mid-shifts and occasional overtime based on business demands. The role is best suited for individuals with strong multitasking skills who remain calm under pressure and possess a positive, adaptable attitude. Proficiency in hospitality-related software such as Opera, HOTSOS, and Microsoft applications is highly regarded, alongside excellent communication skills in English and optionally another language. Previous experience in residential property management or guest services enhances the candidate’s fit for the position.

Four Seasons offers a competitive salary and a comprehensive benefits package which includes paid time off from day one, excellent training and development opportunities, employee discounts for stays at Four Seasons properties worldwide, complimentary dry cleaning for uniforms, parking, and employee meals. The company is an equal opportunity employer with a commitment to diversity, encouraging applications from minorities, women, veterans, and individuals with disabilities. Candidates must have valid work authorization in the U.S. and are invited to join a world-class team delivering award-winning luxury hospitality.