Front Desk Agent

Marriott International is a leading global hospitality company renowned for its commitment to providing exceptional guest experiences across its extensive portfolio of hotels and resorts. Founded with a clear mission to create memorable stays, Marriott International embraces diversity, inclusivity, and equal opportunity employment practices. The company values the unique backgrounds of its associates and actively fosters a supportive environment where employees can thrive personally and professionally. By joining Marriott International, employees become part of a truly global team dedicated to delivering service excellence while celebrating the vibrant cultures within the communities they serve.

This particular opportunity is with Renaissance Hotels, one of Marriott's distinct brands that prides itself on immersing guests in the local culture and spirit of the neighborhoods they visit. Renaissance Hotels invites guests to discover the unexpected and view travel as an adventure — a philosophy deeply embedded in the brand's guest experience. The role is based in Dallas, Texas, at the property located at 2222 N Stemmons Fwy, with full-time, non-management employment status offering a competitive hourly wage of $17.25.

The Guest Experience Expert role is pivotal to ensuring guests receive seamless and personalized service throughout their stay. Beyond typical front desk functions, this position is designed for proactive individuals who take initiative and view interactions as opportunities to create lasting impressions. Guest Experience Experts handle various operational tasks, address guest requests promptly, and share curated insights about local attractions and amenities, elevating the guest’s overall journey.

Success in this role involves maintaining a welcoming and safe environment, consistently following company policies and procedures, protecting company assets, and exemplifying professional appearance and communication standards. These team members are physically active, often on their feet, and frequently moving around the workspace. They perform hands-on duties, including moving, lifting, and placing objects up to 10 pounds without assistance.

Candidates with a high school diploma or GED, though no prior related work experience or supervisory background is necessary, are encouraged to apply. The position values enthusiasm, adaptability, and a genuine passion for hospitality. Employees benefit from a culturally rich and supportive workplace culture where they can grow and become the best version of themselves.

Joining Renaissance Hotels means joining a vibrant brand within Marriott International’s portfolio and an opportunity to contribute to a dynamic team that helps guests uncover the stories and spirit of every neighborhood. This role offers an exciting path for those who see travel as an adventure and guest service as a heartfelt mission. With its comprehensive training, welcoming environment, and commitment to employee development, Marriott International provides a solid foundation for career advancement in hospitality.