Front Desk Agent

Sioux Falls Best Western Plus Ramkota Hotel is a premier lodging destination located in Sioux Falls, South Dakota. Known for its commitment to excellent guest experiences and a collaborative work environment, the hotel stands out as a top choice among travelers for both business and leisure stays. It operates as part of Regency Hotel Management, a company with over five decades of leadership in hospitality management, focused on driving maximum profit and creating asset value for clients. This employee-owned hotel offers a wide range of amenities and prides itself on a supportive atmosphere where every team member can thrive and grow their career in the hospitality industry. Employees at the Sioux Falls Best Western Plus Ramkota Hotel enjoy substantial benefits, including medical, dental, vision coverage, and a 401k plan. Additional perks include opportunities for career advancement, employee discounts on hotel stays, and a daily meal plan.

The role of Guest Service Agent at Sioux Falls Best Western Plus Ramkota Hotel is a dynamic and rewarding position that goes beyond typical front desk responsibilities. Guest Service Agents are the first point of contact for guests, responsible for greeting and registering guests, managing reservations, and providing outstanding service throughout the guests' stay. This role requires excellent multitasking abilities, attention to detail, and strong problem-solving skills to address both guest and operational needs efficiently. Guest Service Agents handle hotel operator and concierge duties, ensuring that every guest's experience is seamless and memorable. Working in a fast-paced environment, agents face new challenges daily, providing opportunities to expand their skill sets and advance in their hospitality careers. Shift flexibility is essential, as agents are required to work various shifts including weekends and holidays to maintain high service standards. Compensation starts at $16.00 per hour, paid bi-weekly, reflecting the value the hotel places on this critical role. Those who thrive in customer service and enjoy interacting with people will find this position a perfect fit within a dynamic and supportive hotel environment, gaining valuable experience in a variety of guest service functions and front desk operations.