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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $11.50 - $14.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
401(k) retirement plan
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Marriott International is one of the world's leading global hospitality companies, renowned for its commitment to delivering exceptional guest experiences and maintaining high standards of service across its extensive portfolio of hotels and resorts. With a rich heritage and a presence in numerous countries, Marriott specializes in providing comfortable and upscale accommodations for travelers, ranging from business professionals to leisure tourists. The brand is synonymous with quality, professionalism, and hospitality, making it a top choice in the lodging industry. Marriott hotels emphasize guest satisfaction, innovative customer service, and an inclusive culture that upholds the brand's reputation.
The Front De... Show More
The Front De... Show More
Job Requirements
- High school diploma or equivalent required
- hospitality experience preferred
- previous front desk or customer service experience is a plus
- strong communication and interpersonal skills
- basic computer skills
- hotel management system experience preferred
- ability to handle cash and credit transactions accurately
- strong organizational and multitasking abilities
- flexible schedule including nights, weekends, and holidays
Job Qualifications
- High school diploma or equivalent required
- hospitality experience preferred
- previous front desk or customer service experience is a plus
- strong communication and interpersonal skills
- basic computer skills
- hotel management system experience preferred
- ability to handle cash and credit transactions accurately
- strong organizational and multitasking abilities
- flexible schedule including nights, weekends, and holidays
Job Duties
- Book guest reservations and coordinate with the reservation center as needed
- greet, register, and assign rooms in a prompt, friendly, and professional manner
- utilize up-selling techniques to maximize room rates and revenue
- prepare for group arrivals, departures, and VIP guests
- handle confidential guest information with integrity and discretion
- answer, screen, and route incoming calls
- take accurate messages
- respond to guest inquiries regarding hotel services, amenities, and local attractions
- arrange transportation and provide directions or recommendations as needed
- promote hotel services, facilities, and upcoming events
- respond quickly and courteously to guest requests, concerns, and complaints
- resolve minor guest issues and escalate more complex concerns to management
- follow up to ensure complete guest satisfaction
- use problem-solving skills and sound judgment to address guest needs
- maintain a professional and friendly demeanor at all times
- perform check-in and check-out procedures, including processing payments
- handle departmental accounting, including cash, receipts, and guest accounts
- post charges, complete cashier reports, and prepare daily deposits
- balance cash drawers at the beginning and end of each shift
- complete daily reports, logs, and documentation accurately
- maintain a clean and organized front desk, lobby, and common areas
- replenish continental breakfast items and ensure cleanliness of the breakfast area
- perform laundry duties as assigned
- record and communicate important guest information in pass-on logs
- transmit and receive messages via phone, email, and hotel systems
- coordinate with housekeeping and maintenance to ensure room readiness
- support sales and marketing efforts as directed by the General Manager
- follow all Marriott brand standards, policies, and procedures
- maintain a professional appearance and uniform at all times
- assist in training new team members when needed
- support safety, security, and emergency procedures
- perform other duties as assigned by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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