FRONT DESK AGENT

Corpus Christi, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Compensation

Hourly

Range $11.50 - $14.50

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

401(k) retirement plan

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Marriott International is one of the world's leading global hospitality companies, renowned for its commitment to delivering exceptional guest experiences and maintaining high standards of service across its extensive portfolio of hotels and resorts. With a rich heritage and a presence in numerous countries, Marriott specializes in providing comfortable and upscale accommodations for travelers, ranging from business professionals to leisure tourists. The brand is synonymous with quality, professionalism, and hospitality, making it a top choice in the lodging industry. Marriott hotels emphasize guest satisfaction, innovative customer service, and an inclusive culture that upholds the brand's reputation.

The Front Desk Agent role at Marriott International is pivotal to ensuring these high standards of service are met and surpassed. As the initial point of contact for guests, the Front Desk Agent plays a crucial role in shaping guests’ first and lasting impressions. This position demands excellent interpersonal skills, professionalism, and a deep understanding of hospitality services. The core responsibility of the Front Desk Agent is to provide exceptional guest service, including greeting guests warmly, managing reservations and check-ins/outs efficiently, and addressing guest inquiries and concerns with promptness and courtesy. This ensures guests feel welcomed and valued throughout their stay.

In addition to guest interactions, the Front Desk Agent manages many operational and administrative tasks such as handling payments, balancing cash drawers, documenting guest information, and coordinating with other hotel departments like housekeeping and maintenance to ensure smooth hotel operations. The role also involves promoting hotel services and amenities to maximize guest satisfaction and revenue, such as using up-selling techniques. This position requires attentiveness to detail, the ability to manage multiple priorities, and a professional demeanor at all times. Marriott International offers a competitive hourly wage based on experience and a comprehensive benefits package including a 401(k) retirement plan, paid time off, and health, dental, and vision insurance. The work schedule is flexible and includes nights, weekends, and holidays, reflecting the nature of the hospitality industry.

Overall, the Front Desk Agent is vital to Marriott’s mission of providing an unparalleled guest experience by being responsive, professional, and knowledgeable about hotel services and local attractions. This position not only enhances guest satisfaction and loyalty but also supports operational excellence through effective collaboration with hotel departments. A career at Marriott International as a Front Desk Agent offers a rewarding opportunity to grow within one of the most respected brands in the hospitality sector while delivering superior service every day.

Job Requirements

High school diploma or equivalent required
hospitality experience preferred
previous front desk or customer service experience is a plus
strong communication and interpersonal skills
basic computer skills
hotel management system experience preferred
ability to handle cash and credit transactions accurately
strong organizational and multitasking abilities
flexible schedule including nights, weekends, and holidays

Job Qualifications

High school diploma or equivalent required
hospitality experience preferred
previous front desk or customer service experience is a plus
strong communication and interpersonal skills
basic computer skills
hotel management system experience preferred
ability to handle cash and credit transactions accurately
strong organizational and multitasking abilities
flexible schedule including nights, weekends, and holidays

Job Duties

Book guest reservations and coordinate with the reservation center as needed
greet, register, and assign rooms in a prompt, friendly, and professional manner
utilize up-selling techniques to maximize room rates and revenue
prepare for group arrivals, departures, and VIP guests
handle confidential guest information with integrity and discretion
answer, screen, and route incoming calls
take accurate messages
respond to guest inquiries regarding hotel services, amenities, and local attractions
arrange transportation and provide directions or recommendations as needed
promote hotel services, facilities, and upcoming events
respond quickly and courteously to guest requests, concerns, and complaints
resolve minor guest issues and escalate more complex concerns to management
follow up to ensure complete guest satisfaction
use problem-solving skills and sound judgment to address guest needs
maintain a professional and friendly demeanor at all times
perform check-in and check-out procedures, including processing payments
handle departmental accounting, including cash, receipts, and guest accounts
post charges, complete cashier reports, and prepare daily deposits
balance cash drawers at the beginning and end of each shift
complete daily reports, logs, and documentation accurately
maintain a clean and organized front desk, lobby, and common areas
replenish continental breakfast items and ensure cleanliness of the breakfast area
perform laundry duties as assigned
record and communicate important guest information in pass-on logs
transmit and receive messages via phone, email, and hotel systems
coordinate with housekeeping and maintenance to ensure room readiness
support sales and marketing efforts as directed by the General Manager
follow all Marriott brand standards, policies, and procedures
maintain a professional appearance and uniform at all times
assist in training new team members when needed
support safety, security, and emergency procedures
perform other duties as assigned by management