Front Desk Agent

Excel Hotel Group is a fully integrated property ownership, management, and development company known for its dynamic growth and family-driven culture. Established with a commitment to excellence in hospitality, the company oversees a diverse portfolio of hotel properties providing guests with exceptional service, comfort, and memorable experiences. Excel Hotel Group has made a mark in the hotel industry by focusing not only on the development of top-notch properties but also on fostering a culture where employees are valued and have ample opportunities for professional growth. This dedication to both guests and team members creates a thriving environment that drives the company's continued success and expansion.

The Front Desk Agent position is a crucial role within Excel Hotel Group, offering an hourly wage of $17.50 and designed for individuals passionate about delivering outstanding customer service. This role centers on the front-line interaction with guests, responsible for checking guests in and out efficiently and courteously using the hotel’s property management system. The agent ensures smooth processing of payments in accordance with established hotel policies, provides accurate information about hotel services, and handles inquiries with professionalism and warmth. The Front Desk Agent serves as the welcoming face of the hotel, making a lasting impression through a friendly and prompt reception.

This role requires an individual adept at multitasking, able to handle phone inquiries, manage guest registrations, issue room keys, and offer insights on room allocations and hotel amenities. The Front Desk Agent is also tasked with up-selling rooms to optimize hotel revenue, showcasing an understanding of sales techniques aligned with hospitality standards. Handling cash and credit transactions meticulously is essential, including posting guest charges, preparing deposits, and managing the assigned bank’s cash reserves responsibly. Moreover, maintaining control over guest safe-deposit boxes ensures security protocols are followed meticulously.

A significant aspect of the role involves communication—relaying guest concerns or special requests promptly to hotel management to ensure timely resolution. When guest complaints arise, the Front Desk Agent is expected to respond effectively, providing service recovery tactics to guarantee overall guest satisfaction. This emphasizes the importance of problem-solving skills, patience, and empathy in handling various guest situations.

Excel Hotel Group values the development of its employees and encourages career advancement through internal promotions. The company offers comprehensive benefits for full-time associates, including medical, dental, life insurance, paid time off, and a 401k plan with company matching, reflecting a commitment to employee well-being. Additionally, the travel discount program offers a unique perk for those who love to explore new places. Overall, this position is ideal for motivated individuals seeking not just a job but a fulfilling career path within the hospitality industry, benefiting from a supportive work environment and opportunities for growth.