You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $17.50
Work Schedule
Standard Hours
Benefits
Medical
Dental
Life insurance
Paid Time Off
401k
Job Description
Excel Hotel Group is a fully integrated property ownership, management, and development company known for its dynamic growth and family-driven culture. Established with a commitment to excellence in hospitality, the company oversees a diverse portfolio of hotel properties providing guests with exceptional service, comfort, and memorable experiences. Excel Hotel Group has made a mark in the hotel industry by focusing not only on the development of top-notch properties but also on fostering a culture where employees are valued and have ample opportunities for professional growth. This dedication to both guests and team members creates a thriving environment that drives the... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years customer service experience
- Ability to stand for 8 hours
- Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system
Job Qualifications
- 1-2 years customer service experience
- Ability to stand for 8 hours
- Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system
Job Duties
- Welcomes guests in a friendly, prompt and professional manner
- Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner
- Up-sells rooms whenever possible to maximize hotel revenue
- Accurately processes all cash and credit card transactions in accordance with established procedures, including posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank
- Issues, controls and releases guest safe-deposit boxes
- Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- Responds appropriately to guest complaints and makes appropriate service recovery gestures to ensure total guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
Nearby Cities
Jobs By Filter