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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.50 - $19.00
Work Schedule
Standard Hours
Benefits
Medical
Vision
Dental
401K Savings Plan
Competitive PTO
educational assistance
Travel Discounts
Job Description
Crestline Hotels & Resorts is a reputable hospitality management company known for its commitment to delivering exceptional guest experiences through a diverse portfolio of hotels and resorts. As an established leader in the hotel industry, Crestline Hotels & Resorts prides itself on fostering a welcoming and professional environment where employees are encouraged to grow and develop their careers. The company emphasizes quality service, operational excellence, and a dedication to customer satisfaction, making it an excellent place for professionals seeking a dynamic and supportive workplace.
This job posting is for a Full-Time Front Desk Agent position, offering a competitive hourly... Show More
This job posting is for a Full-Time Front Desk Agent position, offering a competitive hourly... Show More
Job Requirements
- High school graduate or general education degree (GED)
- One year previous experience in a similar position in a hotel
- Basic computer skills required
Job Qualifications
- High school graduate or general education degree (GED)
- One year previous experience in a similar position in a hotel
- Basic computer skills required
Job Duties
- Resolve guest complaints, ensuring guest satisfaction
- Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Maintain positive guest relations at all times
- Maintain complete knowledge at all times of all hotel features, services, hours of operation
- Maintain complete knowledge at all times of all room rates, special packages and promotions
- Maintain complete knowledge at all times of daily house count and expected arrivals/departures
- Maintain complete knowledge at all times of scheduled daily group activities
- Obtain assigned bank and ensure accuracy of contracted monies
- Keep bank secure at all times
- Answer department telephone within 3 rings, using correct greeting and telephone etiquette
- Process all guest check-ins
- Verify registration card information with the guest
- Obtain back-up information for guest credit/payment method and input into system
- Collect cash when designated
- Direct Bell Person to escort guest and transport their luggage to the room
- Handle overbooked or walked in guests
- Accept and record wake-up call requests
- Monitor, send and distribute guest faxes
- Communicate pertinent guest information to designated departments/personnel
- Resolve discrepancies on the room status report with Housekeeping
- Match the bucket check to in-house guest ledger report
- Report discrepancies to Manager
- Process all check-outs
- Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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