Front Desk Agent

Memphis, TN, USA|Onsite

Job Overview

Compensation

Type:

Hourly

Rate:

Range $14.00 - $18.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and development programs

supportive work environment

Job Description

This position is with a reputable hotel establishment known for providing exceptional hospitality services to its guests. The hotel prides itself on maintaining high standards of customer service and ensuring guests receive a warm and welcoming experience from the moment they arrive until their departure. With a focus on professionalism and attention to detail, the hotel continuously strives to exceed guest expectations and create memorable stays.

The Front Desk Agent plays a crucial role in this esteemed hotel, acting as the first point of contact for guests during their check-in and check-out process. This position requires a friendly, confident, and... Show More

Job Requirements

High school diploma or general education degree (GED)
six months to one year related experience and/or training
ability to read, analyze, and interpret procedure manuals
excellent communication skills to present information and respond to guests
problem-solving skills to handle a variety of issues
ability to operate Property Management System and PBX system
physical ability to stand, walk, talk, hear frequently
ability to lift and/or move up to 25 pounds occasionally
maintain professional appearance and hygiene standards
adherence to key control and credit policies

Job Qualifications

High school diploma or general education degree (GED)
six months to one year related experience and/or training
ability to read, analyze, and interpret procedure manuals
ability to effectively present information and respond to guest questions
ability to solve practical problems with limited standardization
ability to interpret written, oral, diagram, or schedule instructions
ability to operate Property Management System and PBX system
accountability for balancing daily shift bank
demonstrate organizational skills and quality service

Job Duties

Provide high level of customer service
conduct pre-assignment of hotel rooms including VIPs, repeat guests, packages, and special requests
check in and check out hotel guests professionally and friendly
answer all phone calls promptly and knowledgeably
complete AM, PM, Third Shift checklists by end of shifts
follow established key control policy
maintain professional appearance and hygiene
ensure proper credit policies are followed and verify credit limit reports
submit lost and found articles with reports
assist with Concierge services including knowledge of local area and events
demonstrate knowledge of fire and emergency procedures
open, secure, and balance daily shift bank with all transactions
monitor room availability throughout the day
review hotel selling status using yield management system daily
attend monthly department meetings
coordinate with other departments such as Sales, Housekeeping, Bell Staff, and Valet for optimal guest satisfaction
perform all other duties as directed by supervisor

Job Location

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