Front Desk Administrator - Downtown, Seattle

Mindful Therapy Group is a dedicated organization focused on supporting independent mental health care providers by simplifying the operational challenges associated with private practice. Founded in 2011, the company has established itself as a reliable partner for therapists, psychologists, and nurse practitioners across the Pacific Northwest, providing high-quality billing, marketing, and administrative services. With over 20 locations and partnerships with more than 2,500 providers, Mindful Therapy Group continues to expand its reach and impact in the behavioral health industry. The company emphasizes a culture of teamwork, integrity, and excellence in customer service, fostering an inclusive and progressive workplace environment. This culture supports both employee development and client satisfaction, positioning the company as a leader in mental health practice management services.

This full-time role offers an exciting opportunity for motivated individuals passionate about customer service and administrative excellence within the mental health care industry. Employees work rotating shifts from Sunday to Wednesday between 8am-4pm and 12pm-8pm, earning a competitive wage of $22.00 per hour. The position involves performing vital administrative functions that ensure the smooth operation of the business while creating a welcoming atmosphere for clients and providers. Key responsibilities include collaborating closely with the Office Manager to set goals and manage outcomes, handling client check-ins, managing schedules, and processing communications efficiently. Perfect for candidates with backgrounds in customer service, hospitality, or restaurant industries, this role demands excellent communication skills, attention to detail, and the ability to multitask effectively. As part of the commitment to employee growth, high-performing individuals will have access to leadership training and advancement opportunities.

This role is especially suited for individuals who thrive in fast-paced environments and are motivated to learn and grow professionally. The position also requires maintaining strict adherence to HIPAA guidelines to ensure client privacy and the security of protected health information (PHI). Employees support technology troubleshooting and are expected to assist clients and providers with telehealth modules and patient portals. A key focus is creating a positive experience through active listening, empathetic communication, and maintaining a professional and inviting office environment. This creates a strong brand ambassador presence and reinforces the company’s dedication to exceptional client and provider experiences. Overall, this position offers a unique chance to be part of a passionate team driving meaningful impact in the mental health services field while gaining valuable skills and career growth opportunities.