Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $17.00
Benefits
on-demand pay
Medical insurance
Dental Insurance
Vision Insurance
employee perks
Free Black Card Membership
401(k) Plan
Job Description
Grand Fitness Partners, established in 2010, is a prominent Planet Fitness franchisee operating over 92 locations. As a key player in the fitness industry, Grand Fitness Partners is devoted to advancing Planet Fitness’ mission of enhancing individuals’ lives by delivering a premium fitness experience in a welcoming and non-intimidating setting. The company prides itself on creating a Judgement Free Zone®, ensuring every member and guest feels comfortable and supported in their health and wellness journey. Their commitment to customer satisfaction and inclusivity has positioned them as a leading destination for fitness enthusiasts seeking a positive and motivating environment.
The Front Desk Sales Associate role at Grand Fitness Partners plays a vital part in maintaining the exceptional standard that Planet Fitness is known for. This part-time position centers on providing outstanding customer service to members, prospective members, and guests. As the first point of contact, the Front Desk Sales Associate is expected to embody the core values of the Judgement Free Zone® by warmly greeting patrons, proactively assisting with their needs, and fostering a supportive atmosphere throughout their interaction with the club. This position requires attentiveness, strong communication skills, and a customer-focused mindset to ensure every individual has a seamless and positive experience.
In this role, responsibilities include managing membership functions such as sign-ups, billing updates, cancellations, and member transfers with accuracy and professionalism. The associate also plays a significant role in promoting club sales goals by executing retail transactions and conducting tours to prospective members, helping them identify the membership plan that suits their needs best. Beyond administrative duties, the associate actively participates in maintaining the cleanliness and safety of the facility by regularly sanitizing exercise equipment, Black Card spa amenities, restrooms, and communal areas. Attention to detail and adherence to safety protocols are paramount.
Grand Fitness Partners offers a competitive wage of $17.00 per hour for this position, along with benefits including on-demand pay, medical, dental, and vision insurance available to full-time employees, employee discounts, a free Black Card membership, and a 401(k) savings plan. This role also requires a willingness to become CPR/AED certified, with training provided, underscoring the company’s commitment to member safety and emergency preparedness. Candidates must be at least 18 years old and able to meet physical job demands such as lifting up to 50 pounds and standing or walking for prolonged periods.
Overall, this position is ideal for individuals who have a passion for fitness, enjoy working with people, and thrive in a fast-paced customer service environment. Working as a Front Desk Sales Associate at Grand Fitness Partners not only provides an opportunity to contribute to a dynamic and supportive team but also to be part of a larger community committed to making fitness accessible and enjoyable for all.
The Front Desk Sales Associate role at Grand Fitness Partners plays a vital part in maintaining the exceptional standard that Planet Fitness is known for. This part-time position centers on providing outstanding customer service to members, prospective members, and guests. As the first point of contact, the Front Desk Sales Associate is expected to embody the core values of the Judgement Free Zone® by warmly greeting patrons, proactively assisting with their needs, and fostering a supportive atmosphere throughout their interaction with the club. This position requires attentiveness, strong communication skills, and a customer-focused mindset to ensure every individual has a seamless and positive experience.
In this role, responsibilities include managing membership functions such as sign-ups, billing updates, cancellations, and member transfers with accuracy and professionalism. The associate also plays a significant role in promoting club sales goals by executing retail transactions and conducting tours to prospective members, helping them identify the membership plan that suits their needs best. Beyond administrative duties, the associate actively participates in maintaining the cleanliness and safety of the facility by regularly sanitizing exercise equipment, Black Card spa amenities, restrooms, and communal areas. Attention to detail and adherence to safety protocols are paramount.
Grand Fitness Partners offers a competitive wage of $17.00 per hour for this position, along with benefits including on-demand pay, medical, dental, and vision insurance available to full-time employees, employee discounts, a free Black Card membership, and a 401(k) savings plan. This role also requires a willingness to become CPR/AED certified, with training provided, underscoring the company’s commitment to member safety and emergency preparedness. Candidates must be at least 18 years old and able to meet physical job demands such as lifting up to 50 pounds and standing or walking for prolonged periods.
Overall, this position is ideal for individuals who have a passion for fitness, enjoy working with people, and thrive in a fast-paced customer service environment. Working as a Front Desk Sales Associate at Grand Fitness Partners not only provides an opportunity to contribute to a dynamic and supportive team but also to be part of a larger community committed to making fitness accessible and enjoyable for all.
Job Requirements
- Must be 18 years of age
- Six to twelve months of experience in customer service preferred
- Basic computer proficiency
- Ability to lift up to 50 pounds
- Ability to walk and stand for prolonged periods
- Willingness to become CPR/AED certified with training provided
- Ability to continuously talk in person or on the phone during shift
- Will occasionally encounter cleaning chemicals during shift
- Subject to successful completion of a background check
- Compliance with federal, state and local laws
Job Qualifications
- Six to twelve months of experience in a customer service environment preferred
- Basic computer proficiency
- Ability to lift up to 50 pounds
- Ability to walk and stand for prolonged periods
- Willingness to become CPR/AED certified
- Strong communication and interpersonal skills
- Ability to multitask and handle a fast-paced work environment
Job Duties
- Greet members and guests as they enter and exit the club
- Assist members with questions or concerns during check-in
- Promote the Judgement Free Zone® by engaging members on the club floor
- Resolve member concerns and escalate to management as needed
- Answer phones and assist callers with inquiries
- Perform membership functions such as sign-ups, billing updates, cancellations, and transfers
- Conduct prospective member calls and tours to assess membership needs
- Execute retail transactions accurately and drive sales goals
- Clean and sanitize exercise equipment and Black Card spa amenities regularly
- Ensure restrooms are clean, stocked, and clutter free
- Perform comprehensive safety and cleanliness checks throughout the club
- Address maintenance and facility issues promptly
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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