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Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Training and development opportunities
Positive work environment
Job Description
This job opportunity is with a reputable hotel establishment that prioritizes exceptional guest service and smooth operational management. The company is dedicated to providing a welcoming and efficient experience for all visitors, ensuring comfort and satisfaction throughout their stay. As a key player in the hospitality industry, the hotel prides itself on high standards of professionalism and customer care, catering to a diverse clientele seeking relaxation or business accommodations. They are currently seeking a Guest Service Representative, a vital role within the front office team.
The Guest Service Representative position is central to enhancing the guest experience, handling everything ... Show More
The Guest Service Representative position is central to enhancing the guest experience, handling everything ... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality
- Ability to multitask and solve problems
- Good communication skills
- Basic math proficiency
- Knowledge of safety and loss prevention procedures
- Ability to maintain confidentiality
- Ability to handle guest complaints professionally
- Familiarity with Microsoft Office
- Ability to work well with others and assist in training new staff
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or hospitality
- Strong communication and interpersonal skills
- Ability to multitask and problem-solve effectively
- Basic math skills
- Familiarity with Microsoft Office suite
- Understanding of hotel products and services
- Knowledge of safety and security protocols
Job Duties
- Greet guests and register them upon arrival
- Make and modify reservations
- Perform hotel operator and concierge duties
- Provide attentive, courteous, and efficient service throughout guest stay
- Maximize room revenue and occupancy through persuasive selling techniques
- Handle and resolve guest complaints professionally
- Operate front desk responsibilities including guest transactions, balancing reports, and cash control
- Communicate effectively using shift logbooks and reports
- Maintain key control and process lost and found items
- Assist in training new staff and participate in a positive work environment
- Work with other departments to ensure room status and repairs are up-to-date
- Implement safety and loss prevention policies and training
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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