Front Desk

Longmont, CO, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

retirement savings plan

Employee Discounts

Training and development opportunities

Positive work environment

Job Description

This job opportunity is with a reputable hotel establishment that prioritizes exceptional guest service and smooth operational management. The company is dedicated to providing a welcoming and efficient experience for all visitors, ensuring comfort and satisfaction throughout their stay. As a key player in the hospitality industry, the hotel prides itself on high standards of professionalism and customer care, catering to a diverse clientele seeking relaxation or business accommodations. They are currently seeking a Guest Service Representative, a vital role within the front office team.

The Guest Service Representative position is central to enhancing the guest experience, handling everything from greeting and registering guests to managing reservations and addressing any guest concerns. This role demands an upbeat and positive personality with a strong focus on delivering exceptional customer service. Beyond the initial guest interaction, the representative is responsible for maintaining communication with other departments to ensure room readiness and timely repairs, and for promoting the hotel’s marketing programs through persuasive selling techniques. Attention to detail and proficiency in handling financial transactions, such as settling accounts and managing cash reports, are crucial to the role.

Guest Service Representatives also hold important responsibilities for the safety and security of guests and property, including adherence to company policies and local safety regulations, as well as completion of relevant training. Their duties extend to operating hotel technology systems, managing keys, and handling lost and found items. Additionally, they contribute to team success by assisting in training new staff and fostering a positive work environment. This role is ideal for individuals seeking to build a career in hospitality management, offering meaningful interaction with guests and a comprehensive understanding of hotel operations. Employment type and salary details are offered upon application, reflecting the company’s commitment to fair and competitive compensation.

Job Requirements

High school diploma or equivalent
Previous experience in customer service or hospitality
Ability to multitask and solve problems
Good communication skills
Basic math proficiency
Knowledge of safety and loss prevention procedures
Ability to maintain confidentiality
Ability to handle guest complaints professionally
Familiarity with Microsoft Office
Ability to work well with others and assist in training new staff

Job Qualifications

High school diploma or equivalent
Previous experience in customer service or hospitality
Strong communication and interpersonal skills
Ability to multitask and problem-solve effectively
Basic math skills
Familiarity with Microsoft Office suite
Understanding of hotel products and services
Knowledge of safety and security protocols

Job Duties

Greet guests and register them upon arrival
Make and modify reservations
Perform hotel operator and concierge duties
Provide attentive, courteous, and efficient service throughout guest stay
Maximize room revenue and occupancy through persuasive selling techniques
Handle and resolve guest complaints professionally
Operate front desk responsibilities including guest transactions, balancing reports, and cash control
Communicate effectively using shift logbooks and reports
Maintain key control and process lost and found items
Assist in training new staff and participate in a positive work environment
Work with other departments to ensure room status and repairs are up-to-date
Implement safety and loss prevention policies and training