Food Service Worker Lead - Pflugerville ISD

Round Rock, TX, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Work-life balance

Job Description

Aramark is a global leader in food services and facilities management, serving millions of customers every day across 15 countries. Known for its commitment to quality and service excellence, Aramark offers a dynamic work environment where employees are encouraged to grow professionally and pursue their passions. With a strong focus on community and sustainability, the company is dedicated to making a positive impact for its customers, partners, and employees alike. Aramark promotes a culture rooted in diversity and inclusion, ensuring equal employment opportunities for all individuals regardless of race, color, religion, or any other protected characteristics. As a Food Service Worker at Aramark, you will be an integral part of a fast-paced, customer-focused team responsible for food preparation, meal portioning, and serving guests with the highest standards of quality and hospitality.

This role is ideal for those who are organized, accountable, and bring a positive attitude every day. Guided by your manager, you will learn on the job and develop valuable skills while making meaningful connections with the people served. Responsibilities include leading food prep activities, setting up and breaking down food service stations, cooking according to recipes, maintaining temperature logs, and ensuring food safety and quality. Exceptional customer service skills are essential, as you will engage directly with customers, handle inquiries and complaints with professionalism, and strive to provide an excellent dining experience.

Working in this role will involve maintaining cleanliness and sanitation standards in all work areas, handling food safely, and adhering to all safety protocols. It also requires the physical ability to lift, bend, push, and stand for extended periods, as well as the willingness to cross-train in different areas such as concessions, catering, and special events. This position not only provides an opportunity to build leadership competencies by supervising and advising team members but also fosters a sense of teamwork and collaboration.

Job Requirements

High school diploma or equivalent
Previous experience in food service preferred
Valid Serve Safe Certification
Ability to lift and carry heavy items frequently
Ability to stand and walk for extended periods
Ability to follow safety protocols and hygiene standards
Good communication skills
Ability to work flexible hours, including weekends and holidays

Job Qualifications

Great customer service and interpersonal skills
Strong leadership and supervisory skills
Ability to work in a team environment
Serve Safe Certification
Ability to follow detailed written and verbal instructions
Food service experience preferred
Requires frequent lifting/transporting hot food items
Ability to work inside kitchen area, interact with heated equipment, steam, loud noise, chemicals and other at risk conditions

Job Duties

Lead all aspects of and assist in preparation of food items for the day and dating products
Coordinate and assist in setting up and breaking down stations designated by the manager
Cook and otherwise prepare foods according to recipes and directions
Responsible for use of accurate portions when preparing and serving items on the line
Maintain daily temperature logs
Responsible for taking samples of all food items on the line prior to serving the customers
Alert management and pull food items that do not meet quality expectations
Complete opening and closing station checklists
Greet customers as they approach and leave the serving line
Ask customers about the quality of their service and handle any complaints while maintaining a positive attitude and smile
Coordinate and assist in maintaining a clean work station including floors, work areas, equipment, walls, refrigerators, and meat blocks
Ensure that all work areas and serving utensils are cleaned and sanitized
Responsible for accurate disposal of waste from the service line
Transfer supplies and equipment between storage and work areas by hand or by cart
Assist with daily safety observations and report safety hazards discovered in the location to management immediately
Cross-train in areas as the need arises
Able to work in concessions, catering, and special events required by your manager
Perform task as requested by your manager on a weekly, bi-weekly, or monthly basis
Completion of any task requested by a supervisor or member of the Aramark management team
Lead all aspects of and advise the employees working on the line to ensure timely and effective service of the customers
Request support from utility workers for sanitation issues of the line as needed