Job Overview
Employment Type
Temporary
Hourly
Internship
Consulting
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $28.00
Benefits
Health Insurance
retirement plans
Paid Time Off
Employee assistance program
discounts at campus facilities
Career development opportunities
wellness programs
Job Description
USC Auxiliary Services is one of the largest and most dynamic divisions within The University of Southern California, dedicated to enriching the campus experience for over 65,000 students, athletes, faculty, staff, and visitors daily. This division encompasses six central business units—USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel, and the Los Angeles Memorial Coliseum—which collectively work to support both the academic and social life on campus, creating an engaging and supportive environment for future leaders, scientists, filmmakers, engineers, and doctors. USC Auxiliary Services is committed to providing innovative services and facilities that foster a vibrant community rooted... Show More
Job Requirements
- High school diploma or equivalent
- minimum 1 year experience in customer service in a retail or restaurant environment
- ability to learn quickly
- excellent written and oral communication skills
- experience in a retail environment
- proven interpersonal skills
- proven ability to build relationships and work as part of a team
- ability to provide and receive immediate feedback following established operating procedures
- strong commitment to USC's unifying values
Job Qualifications
- High school diploma or equivalent
- minimum 1 year of customer service experience in a retail or restaurant environment
- ability to learn quickly
- excellent written and oral communication skills
- experience in a retail environment
- proven interpersonal skills
- proven ability to build relationships and work as part of a team
- ability to provide and receive immediate feedback following established operating procedures
- strong commitment to USC's unifying values
Job Duties
- Leads activities of back-of-house and front-of-house staff
- assigns tasks, oversees station deployment and maintains break scheduling
- assists in staff training, conducting training classes regarding safety, security, service standards and departmental procedures
- demonstrates techniques, proper equipment usage and procedures to employees
- provides guidance and assigns workloads according to standard operating procedures
- ensures all unit-specific standards and/or brand standards are maintained
- ensures unit meets all applicable food safety, health and sanitation regulations
- responds to requests from customers, supervisors or management in a timely manner
- provides customer service by guiding and working alongside staff in all stations, as needed
- prepares and coaches the preparation of food and beverages to standard recipes or customized for customers, adapting to recipe changes
- responds to and tracks customer feedback
- handles point-of-sale products, pricing and new-item requests
- assists with administrative duties, including placing and receiving orders, placing and tracking repair and maintenance orders when needed
- assists in regular inventory maintenance as needed
- monitors and checks all opening, closing, and side-work checklists as assigned by the management
- communicates with management on challenges and success of daily operations
- promotes an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC Code of Ethics
- perform other related duties as assigned or requested
Job Location
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