Food Service Operations Manager

SSA Group at the Fort Wayne Zoo is a trusted partner in hospitality management with a legacy of over 50 years serving cultural attractions across the country. Specializing in delivering an exceptional hospitality experience that integrates admissions, culinary, and retail services, SSA Group dedicates its efforts to creating seamless guest journeys through innovation and human connection. Their approach, known as 452 Hospitality, focuses on people, innovation, and operational intelligence. This foundation ensures that all partners and their communities experience unique and lasting moments. The group is committed to supporting cultural institutions so they can remain mission-focused while SSA manages the operational demands of their food service and hospitality needs.

The Food Service Operations Manager role at SSA Group is a pivotal leadership position responsible for overseeing all aspects of food service operations at the Fort Wayne Zoo. Reporting directly to the General Manager, this full-time, exempt position offers a competitive salary with additional benefits including a monthly cell phone stipend and a comprehensive package of medical, dental, vision, and voluntary insurance plans. The ideal candidate will be a dynamic leader, adept at motivating staff to exceed customer and client expectations while managing day-to-day operations including front of house management, staff recruitment, training, and performance evaluation. This role involves direct collaboration with the Executive Chef to ensure the successful execution of food programs, maintenance of high-quality standards, and implementation of safety and operational protocols.

Beyond managerial tasks, the Food Service Operations Manager plays an active role in operational planning for upcoming seasonal initiatives and food concepts, ensuring all equipment is maintained properly and safety training is conducted for all team members. The manager is also responsible for daily financial oversight including payroll management, vendor invoice processing, inventory control, and adherence to budgetary expectations. This position requires a hands-on approach to fostering an inclusive, supportive work culture that embraces diversity, promotes sustainability and conservation efforts, and engages with community outreach initiatives.

Moreover, SSA Group embraces IDEA (Inclusion, Diversity, Equity, and Accessibility) principles, encouraging an inclusive workplace environment and offering growth opportunities while upholding core company values. This role is critical in maintaining a safe, clean, and organized environment, with compliance to all local, state, and federal laws. A commitment to exceptional guest service encapsulated by SSA’s EXTRA Guest Service framework ensures every visitor experiences a memorable and positive interaction with the food service team.

The Food Service Operations Manager must possess strong interpersonal and communication skills, problem-solving capabilities, and financial acumen. Physical stamina is also necessary, as the position may involve extended periods of standing and handling of materials up to 35 lbs. Flexibility in work hours, including nights, weekends, and holidays, is expected to meet operational demands. Candidates must be at least 18 years old and have a minimum of two years of operations management experience, ideally with ServSafe or food handling certification. SSA Group is an equal opportunity employer committed to diversity and inclusion, welcoming candidates from all backgrounds to apply and contribute to the organization’s mission and values.