Job Overview
Benefits
401(k) with Company Match
Employee stock ownership plan
weekly pay
Life insurance
Disability insurance
Medical Plan
dental plan
Paid holidays
Paid Vacations
Job Description
Food City is a distinguished, privately-held, family-owned grocery store chain committed to "run the best store in town." Founded on strong community values, Food City prides itself on being deeply integrated with the communities it serves, encouraging its associates to participate in local civic activities and giving back whenever possible. The emphasis on associates as the greatest asset has driven Food City to establish an Employee Stock Ownership Plan that currently allocates over 13% ownership of the company to its employees. This fosters a culture of pride, dedication, and mutual growth among team members. With flexible scheduling and a wide variety of career paths from baking to accounting to trucking, Food City is designed to offer meaningful, rewarding employment opportunities for those looking for a substantial career or a new challenge.
The Food Service Manager position at Food City is a crucial leadership role within the store's management team. This role is designed for an experienced professional who is passionate about delivering outstanding customer service, leading by example, and driving sales through efficient merchandising of fresh products. The Food Service Manager not only oversees day-to-day operations in the food service department but is also responsible for building a strong team by recruiting, training, and developing associates. Their leadership helps establish an engaging work environment that prioritizes teamwork, positive attitudes, and customer satisfaction.
As a Food Service Manager, you will be instrumental in achieving or exceeding the department's financial targets both on a weekly and annual basis by implementing sound business practices that enhance profitability. Your duties will include managing inventory, labor costs, staffing levels, work schedules, and training programs while ensuring compliance with local, state, and federal food service regulations. Maintaining cleanliness, sanitation, and a professional appearance of the department in line with company standards is also a critical part of the role. The manager is expected to foster an environment where associates are encouraged to engage customers actively, promoting a friendly, efficient, and courteous shopping experience.
This position requires flexibility in work hours, including nights, weekends, and holidays, reflecting the dynamic needs of retail food service environments. The role is ideal for individuals who excel in problem-solving, can diplomatically handle difficult situations, and lead by example to inspire their team to provide the best possible shopping experience for Food City customers. The Food Service Manager collaborates closely with the store manager and other department heads to ensure smooth operations and effective communication across the store.
Joining Food City as a Food Service Manager means entering an environment rich in opportunity, community engagement, and career growth. The company's commitment to wellness, safety, and associate development is reflected in the comprehensive benefits package, including a 401(k) plan with company match, employee ownership, health and dental insurance, paid holidays and vacations, life and disability coverage, and regular direct deposit paychecks. Food City offers a workplace where associates can thrive professionally while maintaining a healthy work-life balance, ultimately contributing meaningfully to the continued success and reputation of the stores they manage.
The Food Service Manager position at Food City is a crucial leadership role within the store's management team. This role is designed for an experienced professional who is passionate about delivering outstanding customer service, leading by example, and driving sales through efficient merchandising of fresh products. The Food Service Manager not only oversees day-to-day operations in the food service department but is also responsible for building a strong team by recruiting, training, and developing associates. Their leadership helps establish an engaging work environment that prioritizes teamwork, positive attitudes, and customer satisfaction.
As a Food Service Manager, you will be instrumental in achieving or exceeding the department's financial targets both on a weekly and annual basis by implementing sound business practices that enhance profitability. Your duties will include managing inventory, labor costs, staffing levels, work schedules, and training programs while ensuring compliance with local, state, and federal food service regulations. Maintaining cleanliness, sanitation, and a professional appearance of the department in line with company standards is also a critical part of the role. The manager is expected to foster an environment where associates are encouraged to engage customers actively, promoting a friendly, efficient, and courteous shopping experience.
This position requires flexibility in work hours, including nights, weekends, and holidays, reflecting the dynamic needs of retail food service environments. The role is ideal for individuals who excel in problem-solving, can diplomatically handle difficult situations, and lead by example to inspire their team to provide the best possible shopping experience for Food City customers. The Food Service Manager collaborates closely with the store manager and other department heads to ensure smooth operations and effective communication across the store.
Joining Food City as a Food Service Manager means entering an environment rich in opportunity, community engagement, and career growth. The company's commitment to wellness, safety, and associate development is reflected in the comprehensive benefits package, including a 401(k) plan with company match, employee ownership, health and dental insurance, paid holidays and vacations, life and disability coverage, and regular direct deposit paychecks. Food City offers a workplace where associates can thrive professionally while maintaining a healthy work-life balance, ultimately contributing meaningfully to the continued success and reputation of the stores they manage.
Job Requirements
- Associate degree or equivalent work experience
- Minimum 3 years experience in food service department operations
- Strong diplomatic and conflict resolution skills
- Knowledge of training methods
- Ability to follow instructions and perform routine tasks
- Excellent problem-solving capabilities
- Flexibility to work nights, weekends, and holidays
- Leadership skills to inspire and guide team
- Knowledge of company policies and procedures
- Must be able to work on-site during scheduled shifts
Job Qualifications
- Associate degree or equivalent work experience
- 3 years experience in Food Service Department operations
- Must be able to resolve differences and diffuse difficult situations (customers and associates) through diplomatic means
- Must be knowledgeable in various training methods
- Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks, and have constant contact/interaction with various levels of individuals on a daily basis
- Flexibility in work hours including nights, weekends, and holidays
- Must have excellent problem-solving skills
- Must be able to lead by example to give Food City customers their best shopping experience
- Knowledge of Food City policies and procedures
- Expertise of all job duties associates must perform in each area of responsibility
- Ability to attend on-site work during scheduled shifts to adhere to company time and attendance policies
Job Duties
- Provide and promote exceptional customer service at all times
- Lead by example and set the standard for customer service, associate relations, cleanliness, sanitation, professional appearance, and overall profitability
- Maintain a positive attitude
- create an atmosphere of friendliness and fun through flexibility and teamwork
- Generate a positive, friendly, and fun working environment with a customer first initiative by encouraging associates to greet and speak to customers, provide prompt, courteous, and efficient customer service
- Interact professionally with management team, associates, supervision, and customers
- Manage inventory and labor costs in the department through proper sales projection planning
- Responsible for overall staffing of Food Service Department by following Best Practice Guidelines for Recruiting, Selecting, Hiring, Orienting, Training, and Developing value added Food City Associates, and maintaining adequate staffing levels
- Ensure work schedules are posted timely and per company requirements to ensure adequate staffing for weekly sales projections and customer service levels
- Provide Food Service Department associates with training and development in required skills and areas of job responsibilities
- Implement and enforce all marketing programs and merchandising plans including plan-o-grams
- Prepare work schedule that adheres to engineered labor standard guidelines
- Complete all department paperwork adhering to Model Store standards including annual performance reviews including periodic department inventory
- Communicate on a regular basis with the store manager, department managers, and all Food Service associates providing them with information or instruction
- Follow and implement all policies and procedures including all local, state, and federal regulations as it pertains to the Food Service department
- Inspect and rotate product on a regular basis while maintaining close dated items on Electronic Short Date List
- Maintain a clean and safe department according to company standards utilizing Sanitation schedules and daily to-do lists
Job Location
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