Food Service Director

Aramark is a global leader in food services, facilities management, and uniform services, proudly serving millions of guests daily across 15 countries. They are committed to delivering high-quality dining and hospitality experiences that positively impact customers, employees, partners, and communities. The company emphasizes equal employment opportunities and fosters an inclusive workplace where every employee can thrive. With a strong focus on professional development and empowerment, Aramark offers a dynamic environment for employees to grow their talents and pursue new challenges.

The Food Service Director at Aramark plays a critical management role responsible for overseeing and executing dining solutions tailored to meet diverse customer needs and tastes. This role involves leading dining operations where customers order prepared foods from a menu, ensuring exceptional customer service, financial performance, and operational excellence. As a pivotal leader, the Food Service Director mentors and develops teams, implements safety and sanitation standards, manages budgets with cost controls on food, beverage, and labor, and aligns food service plans with the client’s mission and vision, including sustainable practices.

This position demands expertise in client relationship management by effectively communicating operational progress and aligning services with client expectations. The Food Service Director utilizes Aramark processes and systems to build revenue, complete and maintain profit and loss statements, achieve food and labor targets, and manage resources efficiently. They are responsible for ensuring compliance with safety, health, wage, and other regulatory standards while maintaining high levels of employee engagement through recognition, coaching, and rewarding.

Key responsibilities include establishing systems for food ordering, receiving, storing, preparing, and serving, as well as menu planning and development. The role involves preparing operational forecasts, managing components accounting functions, conducting inventories, and maintaining records to comply with company, government, and accrediting agency standards. Additionally, the Food Service Director coordinates production, merchandising, quality control, labor management, and employee training, recruiting and retaining frontline teams, and potentially participating in sales processes and contract negotiations.

The position also entails managing the front of the house operations in cafeterias or residential dining facilities and looking for opportunities to introduce new products and services that support sales growth and client retention. This role is instrumental in creating value through efficient operations, cost controls, and profit management while ensuring a safe and healthy environment for clients, customers, and employees. By embodying Aramark’s commitment to service excellence and operational discipline, the Food Service Director significantly contributes to the company’s success and reputation in the food service industry.