Food Service Director

Job Overview

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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
wellness programs

Job Description

Aramark is a global leader in providing food and facilities management services, proudly serving millions of guests every day across 15 countries. With a strong commitment to service excellence, Aramark operates in diverse segments including education, healthcare, business, and sports and entertainment venues. The company is deeply rooted in a culture that values diversity, inclusion, and equal opportunity, creating an environment where employees can thrive and reach their full potential. Aramark emphasizes professional growth, offering opportunities for employees to develop their talents and pursue rewarding careers in a supportive workplace.

The position of Food Service Director at Aramark is a dynamic management role focused on developing and executing innovative dining solutions that meet the needs and preferences of customers. This leadership position involves overseeing and managing all aspects of dining operations in settings where customers order prepared food from a menu, including cafeterias and residential dining facilities. The Food Service Director's core responsibility is to ensure the delivery of high-quality food service that aligns with both client expectations and Aramark's operational standards.

This role demands a multifaceted leader who can effectively engage, mentor, and develop teams to maximize productivity and service quality. The Food Service Director is responsible for recruiting, training, and managing front-line personnel, as well as implementing safety and sanitation protocols to maintain a healthy environment for customers and employees. Financial acumen is essential, as the director manages budgets, monitors profit and loss statements, controls labor and food costs, and drives revenue growth through efficient operations and client relationship management.

Moreover, the Food Service Director plays a significant role in client communication and relationship building, ensuring operational progress is clearly shared and client needs are met. The position requires adherence to Aramark's Executional Framework, Operational Excellence fundamentals, and compliance with all relevant safety, health, and wage regulations. Strategic menu planning and innovative food service solutions are key areas of focus, emphasizing sustainability and value creation.

At Aramark, the Food Service Director is encouraged to seek opportunities for introducing new products and services that support sales growth and client retention. The role also involves participation in the sales process and contract negotiations, highlighting its importance in expanding Aramark’s business footprint. This position requires a proactive approach to problem solving and a commitment to operational excellence, making it pivotal for the success of dining operations under Aramark’s brand.

Overall, the Food Service Director position offers an exciting career opportunity within a company that prioritizes employee development and customer satisfaction. It combines leadership, operational management, financial oversight, and client engagement in a single role, providing a comprehensive platform to impact positively on the company’s food service operations while building a rewarding career in the hospitality industry.

Job Requirements

  • requires at least 4 years of experience
  • requires at least 1-3 years of experience in a management role
  • requires previous experience in food service
  • requires a bachelor's degree or equivalent experience
  • strong communication skills
  • ability to develop and maintain effective client and customer rapport for mutually beneficial business relationships
  • ability to demonstrate excellent customer service using Aramark's standard model
  • ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
  • requires occasional lifting carrying pushing and pulling up to 50 lb
  • must be able to stand for extended periods of time

Job Qualifications

  • requires at least 4 years of experience
  • requires at least 1-3 years of experience in a management role
  • requires previous experience in food service
  • requires a bachelor's degree or equivalent experience
  • strong communication skills
  • ability to develop and maintain effective client and customer rapport for mutually beneficial business relationships
  • ability to demonstrate excellent customer service using Aramark's standard model
  • ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
  • requires occasional lifting carrying pushing and pulling up to 50 lb
  • must be able to stand for extended periods of time

Job Duties

  • lead mentor engage and develop teams to maximize their contributions including recruiting assessing training coaching and managing performance
  • ensure food services appropriately connect to the Executional Framework
  • coach employees by creating a shared understanding about what needs to be achieved and how to execute
  • reward and recognize employees
  • ensure safety and sanitation standards in all operations
  • identify client needs and effectively communicate operational progress
  • adopt Aramark process and systems
  • build revenue and manage budget including cost controls regarding food beverage and labor
  • ensure the completion and maintenance of P&L statements
  • achieve food and labor targets
  • manage resources to ensure quality and cost control within budgetary guidelines
  • implement and maintain Aramark agenda for both labor and food initiatives
  • create value through efficient operations appropriate cost controls and profit management
  • full compliance with Operational Excellence fundamentals including food and labor
  • direct and oversee operations related to production distribution and food service
  • maintain a safe and healthy environment for clients customers and employees
  • comply with all applicable policies rules and regulations including but not limited to those relating to safety health wage and hour
  • establish and maintain systems and procedures for the ordering receiving storing preparing and serving of food related products as well as menu planning and development
  • develop operational component forecasts and can explain variances
  • ensure that requirements for appropriate sanitation and safety levels in respective areas are met
  • coordinate and supervise unit personnel regarding production merchandising quality and cost control labor management and employee training
  • recruit hire develop and retain front line team
  • conduct period inventory
  • maintain records to comply with ARAMARK government and accrediting agency standards
  • interact with Client Management and maintain effective client and customer relations at all levels with client organization
  • may participate in sales process and negotiation of contracts
  • look for opportunities to implement new products and services which support sales growth and client retention
  • manage the front of the house of the dining operation cafeteria Residential Dining Facility
  • develop and implement food service plans aligned with the clients mission and vision to include sustainable practices

Job Criteria

Experience

Mid Level (3-7 years)


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