Food Service Director

St. Charles, MO, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Life insurance

Disability insurance

Job Description

Aramark is a leading global provider of food, facilities, and uniform services, proudly serving millions of guests daily across 15 countries. The company operates within a diverse range of sectors, including education, healthcare, sports and entertainment, business and government, tailoring its solutions to meet the unique needs of each client. Rooted in service and united by its purpose, Aramark is committed to doing great things for employees, partners, communities, and the planet. The organization cultivates an inclusive environment that values equal employment opportunity, ensuring no discrimination based on race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or other protected characteristics. Aramark emphasizes career development, encouraging employees to grow their talents and passions while empowering professional advancement. The company’s strong commitment to operational excellence, sustainability, and client satisfaction positions it as a top employer within the service industry.

The Food Service Director role at Aramark presents an exciting leadership opportunity within the Portfolio Group, part of the Workplace Experience Group. This position is crucial for guaranteeing high-quality dining experiences by overseeing daily dining operations where customers order prepared foods from a menu. The role involves managing and refining dining solutions to meet diverse customer tastes and operational needs effectively. The Food Service Director leads teams by recruiting, mentoring, training, and coaching employees to maximize their engagement and performance. Responsibilities include ensuring strict adherence to safety and sanitation standards, client relationship management, financial oversight including budgeting and profit management, and maintaining compliance with Aramark's operational frameworks. This director position also entails managing food service production, quality control, labor management, inventory processes, and promoting sustainable practices aligned with the client’s mission. The role demands strategic outlook combined with hands-on experience managing front-of-the-house dining operations such as cafeterias or residential dining facilities. As Aramark continuously innovates and adapts, the Food Service Director will also identify opportunities to introduce new products and services that enhance sales growth and client retention. This dynamic role requires strong communication skills, the ability to build effective client rapport, and a customer-centric mindset aligned with Aramark’s distinguished service model. Candidates should be prepared for occasional physical demands, including lifting up to 50 pounds and standing for prolonged periods. This position offers the chance to lead a food service operation within a highly respected global service company, fostering professional growth and contributing to exceptional dining experiences for customers across various industries.

Job Requirements

At least 4 years of experience in the food service industry
1-3 years of experience in a management role
Previous experience in food service operations
Bachelor’s degree or equivalent experience
Strong communication skills
Ability to build and maintain client and customer relationships
Capacity to deliver excellent customer service aligned with company standards
Ability to work collaboratively with other departments
Physical ability to lift up to 50 pounds occasionally
Ability to stand for extended periods

Job Qualifications

Requires at least 4 years of experience
Requires at least 1-3 years of experience in a management role
Requires previous experience in food service
Requires a bachelor’s degree or equivalent experience
Strong communication skills
Ability to develop and maintain effective client and customer rapport for mutually beneficial business relationships
Ability to demonstrate excellent customer service using Aramark's standard model
Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
Requires occasional lifting, carrying, pushing, and pulling up to 50 lb
Must be able to stand for extended periods of time

Job Duties

Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance
Ensure food services appropriately connects to the Executional Framework
Coach employees by creating a shared understanding about what needs to be achieved and how to execute
Reward and recognize employees
Ensure safety and sanitation standards in all operations
Identify client needs and effectively communicate operational progress
Adopt Aramark process and systems
Build revenue and manage budget, including cost controls regarding food, beverage and labor
Ensure the completion and maintenance of P&L statements
Achieve food and labor targets
Manage resources to ensure quality and cost control within budgetary guidelines
Implement and maintain Aramark agenda for both labor and food initiatives
Create value through efficient operations, appropriate cost controls and profit management
Full compliance with Operational Excellence fundamentals, including food and labor
Direct and oversee operations related to production, distribution and food service
Maintain a safe and healthy environment for clients, customers and employees
Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour
Establish and maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products, as well as menu planning and development
Develop operational component forecasts and can explain variances
Responsible for components accounting functions
Ensures that requirements for appropriate sanitation and safety levels in respective areas are met
Coordinates and supervises unit personnel regarding production, merchandising, quality and cost control, labor management and employee training
Recruits, hires, develops and retains front line team
Conducts period inventory
Maintains records to comply with ARAMARK, government and accrediting agency standards
Interacts with Client Management and maintains effective client and customer relations at all levels with client organization
May participate in sales process and negotiation of contracts
Looks for opportunities to implement new products and services which support sales growth and client retention
Manage the front of the house of the dining operation (Cafeteria/Residential Dining Facility)
Develop and implement food service plans aligned with the client's mission and vision, to include sustainable practices