Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
Disability insurance
Job Description
Aramark is a global leader in food services, facilities management, and uniform services, proudly serving millions of guests daily across 15 countries. With a strong commitment to service excellence and community engagement, Aramark focuses on creating positive impacts for its clients, partners, and employees. Rooted in a mission to do great things for each other and the planet, Aramark offers dynamic career opportunities that encourage talent development, passion fueling, and professional growth. The company is dedicated to providing an inclusive work environment that respects diversity and offers equal employment opportunities to all individuals regardless of race, color, religion, gender, age, disability, or other protected characteristics.
The Food Service Director position at Aramark is a pivotal management role responsible for overseeing and directing dining operations where customers order prepared foods from menus. This role is instrumental in developing and implementing dining solutions tailored to meet customer preferences and ensure satisfaction. The Food Service Director leads teams by recruiting, mentoring, coaching, and managing performance to maximize productivity and engagement. This role also emphasizes safety and sanitation standards to maintain a safe dining environment. Additionally, the Food Service Director plays a key role in financial performance by adopting company processes, managing budgets, controlling costs related to food, beverage, and labor, and ensuring the achievement of revenue and operational targets. The position involves close client relationship management, including identifying client needs, maintaining effective communication, and participating in sales and contract negotiation activities when applicable.
Operational excellence is a core responsibility, requiring the Food Service Director to manage resources efficiently, oversee production and distribution of food, maintain compliance with sanitation and safety regulations, and implement strategies that foster sustainable practices aligned with client missions and visions. This role demands strong leadership to engage and develop front-line teams, establish procedures for food ordering, storage, preparation and menu planning, as well as manage inventories and ensure adherence to company and regulatory standards. The Food Service Director acts as a liaison with client management, ensuring a unified and exceptional food service experience. This position requires physical stamina for occasional lifting up to 50 pounds and standing for extended periods.
Overall, this role offers a remarkable opportunity for experienced professionals in food service management who aspire to contribute to a respected global company known for innovation, quality service, and commitment to community and sustainability. Working at Aramark means joining a company where dedication to excellence is met with opportunities for career advancement, skill development, and a workplace culture founded on mutual respect and inclusivity.
The Food Service Director position at Aramark is a pivotal management role responsible for overseeing and directing dining operations where customers order prepared foods from menus. This role is instrumental in developing and implementing dining solutions tailored to meet customer preferences and ensure satisfaction. The Food Service Director leads teams by recruiting, mentoring, coaching, and managing performance to maximize productivity and engagement. This role also emphasizes safety and sanitation standards to maintain a safe dining environment. Additionally, the Food Service Director plays a key role in financial performance by adopting company processes, managing budgets, controlling costs related to food, beverage, and labor, and ensuring the achievement of revenue and operational targets. The position involves close client relationship management, including identifying client needs, maintaining effective communication, and participating in sales and contract negotiation activities when applicable.
Operational excellence is a core responsibility, requiring the Food Service Director to manage resources efficiently, oversee production and distribution of food, maintain compliance with sanitation and safety regulations, and implement strategies that foster sustainable practices aligned with client missions and visions. This role demands strong leadership to engage and develop front-line teams, establish procedures for food ordering, storage, preparation and menu planning, as well as manage inventories and ensure adherence to company and regulatory standards. The Food Service Director acts as a liaison with client management, ensuring a unified and exceptional food service experience. This position requires physical stamina for occasional lifting up to 50 pounds and standing for extended periods.
Overall, this role offers a remarkable opportunity for experienced professionals in food service management who aspire to contribute to a respected global company known for innovation, quality service, and commitment to community and sustainability. Working at Aramark means joining a company where dedication to excellence is met with opportunities for career advancement, skill development, and a workplace culture founded on mutual respect and inclusivity.
Job Requirements
- Requires at least 4 years of experience
- Requires at least 1-3 years of experience in a management role
- Requires previous experience in food service
- Requires a bachelor's degree or equivalent experience
- Strong communication skills
- Ability to develop and maintain effective client and customer rapport for mutually beneficial business relationships
- Ability to demonstrate excellent customer service using Aramark's standard model
- Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
- Requires occasional lifting, carrying, pushing, and pulling up to 50 lb
- Must be able to stand for extended periods of time
Job Qualifications
- Requires at least 4 years of experience
- Requires at least 1-3 years of experience in a management role
- Requires previous experience in food service
- Requires a bachelor's degree or equivalent experience
- Strong communication skills
- Ability to develop and maintain effective client and customer rapport for mutually beneficial business relationships
- Ability to demonstrate excellent customer service using Aramark's standard model
- Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
- Requires occasional lifting, carrying, pushing, and pulling up to 50 lb
- Must be able to stand for extended periods of time
Job Duties
- Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance
- Ensure food services appropriately connects to the Executional Framework
- Coach employees by creating a shared understanding about what needs to be achieved and how to execute
- Reward and recognize employees
- Ensure safety and sanitation standards in all operations
- Identify client needs and effectively communicate operational progress
- Adopt Aramark process and systems
- Build revenue and manage budget, including cost controls regarding food, beverage and labor
- Ensure the completion and maintenance of P&L statements
- Achieve food and labor targets
- Manage resources to ensure quality and cost control within budgetary guidelines
- Implement and maintain Aramark agenda for both labor and food initiatives
- Create value through efficient operations, appropriate cost controls and profit management
- Full compliance with Operational Excellence fundamentals, including food and labor
- Direct and oversee operations related to production, distribution and food service
- Maintain a safe and healthy environment for clients, customers and employees
- Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour
- Establish and maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products, as well as menu planning and development
- Develop operational component forecasts and can explain variances
- Responsible for components accounting functions
- Ensures that requirements for appropriate sanitation and safety levels in respective areas are met
- Coordinates and supervises unit personnel regarding production, merchandising, quality and cost control, labor management and employee training
- Recruits, hires, develops and retains front line team
- Conducts period inventory
- Maintains records to comply with ARAMARK, government and accrediting agency standards
- Interacts with Client Management and maintains effective client and customer relations at all levels with client organization
- May participate in sales process and negotiation of contracts
- Looks for opportunities to implement new products and services which support sales growth and client retention
- Manage the front of the house of the dining operation (Cafeteria/Residential Dining Facility)
- Develop and implement food service plans aligned with the client's mission and vision, to include sustainable practices
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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