Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
Job Description
Aramark is a global leader in food services, facilities management, and uniform services, proudly serving millions of guests daily across 15 countries. With a mission deeply rooted in delivering excellent service and creating meaningful value for clients, communities, and employees, Aramark is dedicated to driving innovation and sustainability in all its operations. Known for fostering a diverse and inclusive workplace, Aramark offers equal employment opportunities and encourages career development, professional growth, and a supportive work environment for all its team members.
The Food Service Director role at Aramark is a key management position focused on developing and executing innovative dining solutions that cater to the unique tastes and preferences of customers. This leadership role involves overseeing dining operations where customers order prepared foods from a menu, ensuring seamless service delivery and exceptional customer experience. The Food Service Director leads and mentors teams, recruits and trains personnel, and manages day-to-day operations to achieve strategic objectives and meet high standards of safety, sanitation, and quality.
This position requires a proactive approach in managing client relationships and implementing operational plans aligned with Aramark's Executional Framework. The Food Service Director plays a crucial role in financial stewardship by managing budgets, controlling costs related to food, beverage, and labor, and ensuring profitability through effective resource allocation. They are responsible for maintaining accurate records, completing P&L statements, and achieving food and labor targets to drive business success.
In addition to operational excellence, the Food Service Director ensures compliance with all relevant safety, health, and wage regulations, creating a safe and healthy working environment for employees and customers alike. They are also involved in sales support activities, including contract negotiations and identifying opportunities for new product and service innovations that promote client retention and revenue growth.
Beyond the operational duties, this role requires a strong commitment to sustainability practices and aligning food service plans with the client’s mission and vision. The Food Service Director manages both the back-of-house production and front-of-house operations in dining facilities, such as cafeterias and residential dining environments, ensuring a unified and satisfying customer experience.
Aramark values adaptability and a results-driven mindset among its employees. The dynamic nature of the Food Service Director role means job responsibilities may evolve, requiring flexibility and continuous learning. This opportunity is ideal for leaders passionate about food service management who thrive in a fast-paced environment and aspire to make a tangible impact through effective leadership, client engagement, and operational excellence.
The Food Service Director role at Aramark is a key management position focused on developing and executing innovative dining solutions that cater to the unique tastes and preferences of customers. This leadership role involves overseeing dining operations where customers order prepared foods from a menu, ensuring seamless service delivery and exceptional customer experience. The Food Service Director leads and mentors teams, recruits and trains personnel, and manages day-to-day operations to achieve strategic objectives and meet high standards of safety, sanitation, and quality.
This position requires a proactive approach in managing client relationships and implementing operational plans aligned with Aramark's Executional Framework. The Food Service Director plays a crucial role in financial stewardship by managing budgets, controlling costs related to food, beverage, and labor, and ensuring profitability through effective resource allocation. They are responsible for maintaining accurate records, completing P&L statements, and achieving food and labor targets to drive business success.
In addition to operational excellence, the Food Service Director ensures compliance with all relevant safety, health, and wage regulations, creating a safe and healthy working environment for employees and customers alike. They are also involved in sales support activities, including contract negotiations and identifying opportunities for new product and service innovations that promote client retention and revenue growth.
Beyond the operational duties, this role requires a strong commitment to sustainability practices and aligning food service plans with the client’s mission and vision. The Food Service Director manages both the back-of-house production and front-of-house operations in dining facilities, such as cafeterias and residential dining environments, ensuring a unified and satisfying customer experience.
Aramark values adaptability and a results-driven mindset among its employees. The dynamic nature of the Food Service Director role means job responsibilities may evolve, requiring flexibility and continuous learning. This opportunity is ideal for leaders passionate about food service management who thrive in a fast-paced environment and aspire to make a tangible impact through effective leadership, client engagement, and operational excellence.
Job Requirements
- Requires at least 4 years of experience
- Requires at least 1-3 years of experience in a management role
- Requires previous experience in food service
- Requires a bachelor’s degree or equivalent experience
- Strong communication skills
- Ability to develop and maintain effective client and customer rapport for mutually beneficial business relationships
- Ability to demonstrate excellent customer service using Aramark's standard model
- Ability to maintain an effective working relationship with other departments to unify food service experience
- Requires occasional lifting, carrying, pushing, and pulling up to 50 lb
- Must be able to stand for extended periods of time
Job Qualifications
- Requires at least 4 years of experience
- Requires at least 1-3 years of experience in a management role
- Requires previous experience in food service
- Requires a bachelor’s degree or equivalent experience
- Strong communication skills
- Ability to develop and maintain effective client and customer rapport for mutually beneficial business relationships
- Ability to demonstrate excellent customer service using Aramark's standard model
- Ability to maintain an effective working relationship with other departments to unify food service experience
- Requires occasional lifting, carrying, pushing, and pulling up to 50 lb
- Must be able to stand for extended periods of time
Job Duties
- Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance
- Ensure food services appropriately connect to the Executional Framework
- Coach employees by creating a shared understanding about what needs to be achieved and how to execute
- Reward and recognize employees
- Ensure safety and sanitation standards in all operations
- Identify client needs and effectively communicate operational progress
- Build revenue and manage budget, including cost controls regarding food, beverage and labor
- Ensure the completion and maintenance of P&L statements
- Achieve food and labor targets
- Manage resources to ensure quality and cost control within budgetary guidelines
- Implement and maintain Aramark agenda for both labor and food initiatives
- Create value through efficient operations, appropriate cost controls and profit management
- Full compliance with Operational Excellence fundamentals, including food and labor
- Direct and oversee operations related to production, distribution and food service
- Maintain a safe and healthy environment for clients, customers and employees
- Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour
- Establish and maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products, as well as menu planning and development
- Develop operational component forecasts and explain variances
- Ensure that sanitation and safety requirements are met
- Coordinate and supervise unit personnel regarding production, merchandising, quality and cost control, labor management and employee training
- Recruit, hire, develop and retain front line team
- Conduct period inventory
- Maintain records to comply with Aramark, government and accrediting agency standards
- Interact with Client Management and maintain effective client and customer relations at all levels
- Participate in sales process and negotiation of contracts
- Look for opportunities to implement new products and services supporting sales growth and client retention
- Manage the front of the house of the dining operation (cafeteria/residential dining facility)
- Develop and implement food service plans aligned with the client's mission and vision, including sustainable practices
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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