Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
wellness programs
Medical Coverage
401(k) matching
Annual performance bonus
Paid Time Off
Job Description
PENN Entertainment is a prominent leader in the integrated entertainment industry across North America, specializing in casino gaming experiences, sports content, and online betting platforms. With 43 destinations throughout the continent, alongside online sports betting and iCasino offerings via theScore Bet Sportsbook and Casino, PENN Entertainment has established itself as a dynamic and fast-growing company eager to redefine the entertainment landscape. The company prides itself on fostering a vibrant and inclusive work culture, emphasizing diversity, sustainability, and community commitment. PENN Entertainment is passionate about providing career growth opportunities and robust support systems for its employees, promoting an environment where personal and professional development is a priority.
PENN Entertainment is currently seeking enthusiastic and dedicated individuals to join their team as Restaurant Cashiers. This role is critical in delivering exceptional customer service within a bustling restaurant environment tied to the casino experience. As a Restaurant Cashier, you will be at the forefront of customer interaction, providing fast, friendly, and professional service to guests and restaurant staff alike. The position requires proficiency in operating cash registers or POS systems, accurately processing financial transactions, and maintaining stringent cash handling procedures to uphold financial integrity.
Working as a Restaurant Cashier at PENN Entertainment means embracing a fast-paced, dynamic atmosphere where the ability to respond to customer needs promptly and efficiently is highly valued. The role includes maintaining a clean and organized working area, assisting with the cleanliness of the dining room, and being knowledgeable about current casino events and promotions to enhance the overall guest experience. By resolving service issues effectively using the company's service recovery toolbox, you will contribute to the company’s reputation for excellent customer service.
This role demands excellent communication skills, a commitment to professional appearance standards, and the flexibility to work varying schedules including nights, weekends, holidays, and overtime. The company values candidates who are not only skilled in customer service but who also demonstrate the ability to thrive in a high-volume, often crowded and noisy work environment. PENN Entertainment offers a comprehensive Total Rewards package which includes base salary, wellness programs, day-one medical coverage, 401(k) matching, annual performance bonuses, and paid time off that increases with tenure.
By joining PENN Entertainment, you are not just taking a job, but becoming part of an exciting and evolving industry dedicated to changing how entertainment is experienced. The company’s ethos of fun, inclusiveness, and career empowerment makes it a unique and rewarding place to build your future.
PENN Entertainment is currently seeking enthusiastic and dedicated individuals to join their team as Restaurant Cashiers. This role is critical in delivering exceptional customer service within a bustling restaurant environment tied to the casino experience. As a Restaurant Cashier, you will be at the forefront of customer interaction, providing fast, friendly, and professional service to guests and restaurant staff alike. The position requires proficiency in operating cash registers or POS systems, accurately processing financial transactions, and maintaining stringent cash handling procedures to uphold financial integrity.
Working as a Restaurant Cashier at PENN Entertainment means embracing a fast-paced, dynamic atmosphere where the ability to respond to customer needs promptly and efficiently is highly valued. The role includes maintaining a clean and organized working area, assisting with the cleanliness of the dining room, and being knowledgeable about current casino events and promotions to enhance the overall guest experience. By resolving service issues effectively using the company's service recovery toolbox, you will contribute to the company’s reputation for excellent customer service.
This role demands excellent communication skills, a commitment to professional appearance standards, and the flexibility to work varying schedules including nights, weekends, holidays, and overtime. The company values candidates who are not only skilled in customer service but who also demonstrate the ability to thrive in a high-volume, often crowded and noisy work environment. PENN Entertainment offers a comprehensive Total Rewards package which includes base salary, wellness programs, day-one medical coverage, 401(k) matching, annual performance bonuses, and paid time off that increases with tenure.
By joining PENN Entertainment, you are not just taking a job, but becoming part of an exciting and evolving industry dedicated to changing how entertainment is experienced. The company’s ethos of fun, inclusiveness, and career empowerment makes it a unique and rewarding place to build your future.
Job Requirements
- Must be at least 18 years of age
- Obtain and maintain valid alcohol serving permits
- Prior customer service in a fast paced environment preferred
- Previous front of house experience in a high volume restaurant preferred
- Read write speak and understand English
- Excellent customer service/communication skills
- Available to work required schedule which may include nights weekends holidays and overtime as needed
- Must meet professional appearance standards as prescribed by company policy
- Able to work at a fast pace in an often crowded/noisy environment
- Must be able to accurately and quickly process all cash transactions
Job Qualifications
- Must be at least 18 years of age
- Obtain and maintain valid alcohol serving permits
- Prior customer service in a fast paced environment preferred
- Previous front of house experience in a high volume restaurant preferred
- Read write speak and understand English
- Excellent customer service/communication skills
- Available to work required schedule which may include nights weekends holidays and overtime as needed
- Must meet professional appearance standards as prescribed by company policy
- Able to work at a fast pace in an often crowded/noisy environment
- Must be able to accurately and quickly process all cash transactions
Job Duties
- Provides fast friendly professional and responsive customer service to restaurant guests and restaurant staff
- Operates a cash register/POS system ringing proper amount into the register and giving the guest or server the correct change
- Accounts for all cash charge and complimentary sales according to established procedure
- Maintains integrity of all financial controls and responsibilities
- Keeps designated working area clean and organized and assists in maintaining cleanliness of dining room including host stand area as necessary or required in accordance with established health and safety standards
- Resolves service issues according to the service recovery toolbox
- Knows and promotes current casino events and programs and can give guests directions to all casino areas
- Thanks customers invites them back wishes them luck and makes it easy for them to get back in play
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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