FOOD SERVER

New Braunfels, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $11.75 - $16.25

Work Schedule

Standard Hours

Weekend Shifts

Night Shifts

Benefits

Medical Coverage

401(k) matching

Annual performance bonus

Paid Time Off

wellness programs

Job Description

PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences, operating 43 destinations across North America. The company also extends its reach through online sports betting and iCasino services via theScore Bet Sportsbook and Casino. This dynamic and fast-paced environment is driven by a diverse workforce dedicated to delivering unparalleled customer experiences and fostering a culture of fun and excitement. As a company, PENN Entertainment places a strong emphasis on career growth, employee well-being, and sustainability, making it a workplace that values its team members and supports their professional advancement. The company offers a comprehensive Total Rewards package, including wellness programs that cater to financial, physical, and mental health, day-one medical coverage, 401(k) matching, and performance bonuses. Paid time off is provided in accordance with local policies and increases with tenure, reflecting the company’s commitment to employee satisfaction and retention.

The role available at PENN Entertainment is that of a Food Server, a crucial position within their hospitality services that ensures guests receive exceptional service during their dining experience. This position requires a high level of enthusiasm and professionalism to maintain the company’s guest service standards. Food Servers at PENN Entertainment are responsible for greeting and welcoming guests, taking and delivering orders promptly, and regularly checking in to ensure guest satisfaction. They must have thorough knowledge of the menu, preparation methods, and presentation to effectively suggest items based on guest preferences and upsell appetizers, beverages, and desserts. Accuracy in entering orders into the POS system is essential to guarantee correct preparation and timely delivery of food and beverages. The Food Server also plays a role in maintaining cleanliness and safety in the dining area, assisting with side work, and supporting bus persons when needed. Additionally, they serve as ambassadors of the casino environment by promoting current events and guiding guests within the casino premises. Confidentiality and professionalism are paramount in this role as employees deal with sensitive company information and must uphold high standards in their interactions. This position is ideal for individuals who enjoy a lively work setting and are committed to delivering excellent customer service while contributing to the vibrant entertainment atmosphere.

Job Requirements

High school diploma or equivalent preferred
minimum two years of food server experience in a high-volume, full-service restaurant
excellent customer service and interpersonal skills
ability to read, write, speak, and understand English
ability to maintain a high level of confidentiality and professionalism
knowledge of table service procedures and table etiquette
ability to work collaboratively and communicate effectively with team members at all levels of the organization
availability to work required schedule, including nights, weekends, holidays, and overtime as needed

Job Qualifications

High school diploma or equivalent preferred
minimum two years of food server experience in a high-volume, full-service restaurant
excellent customer service and interpersonal skills
ability to read, write, speak, and understand English
ability to maintain a high level of confidentiality and professionalism
knowledge of table service procedures and table etiquette
ability to work collaboratively and communicate effectively with team members at all levels of the organization
availability to work required schedule, including nights, weekends, holidays, and overtime as needed

Job Duties

Adheres to all departmental and property policies and procedures regarding guest service standards
greets and welcomes each guest seated in assigned station
takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction
maintains current and accurate information regarding menu, preparation techniques, seasonings, ingredients, and plate presentation
suggests items to guests based on expressed guest preferences
up-sells appetizers, beverages, and desserts in accordance with restaurant service standards
correctly enters food and beverage orders into the POS system to ensure accurate preparation of product
resolves service issues according to established guidelines
itemizes, totals, and presents check for payment to correct customers
assists bus persons, as necessary, in bussing, cleaning, and setting tables
wipes counter areas, sinks, and floors as required to maintain a clean and safe work station
maintains cleanliness of designated areas as directed in accordance with established health and safety standards
deep cleans restaurant equipment as scheduled or required
operates and maintains equipment as required in accordance with established guidelines and safety procedures
completes assigned side work as directed
knows and promotes current casino events and programs and can give guests directions to all casino areas
maintains strict confidentiality in all company matters