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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $11.75 - $16.25
Work Schedule
Standard Hours
Weekend Shifts
Night Shifts
Benefits
Medical Coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences, operating 43 destinations across North America. The company also extends its reach through online sports betting and iCasino services via theScore Bet Sportsbook and Casino. This dynamic and fast-paced environment is driven by a diverse workforce dedicated to delivering unparalleled customer experiences and fostering a culture of fun and excitement. As a company, PENN Entertainment places a strong emphasis on career growth, employee well-being, and sustainability, making it a workplace that values its team members and supports their professional advancement. The company offers a comprehensive... Show More
Job Requirements
- High school diploma or equivalent preferred
- minimum two years of food server experience in a high-volume, full-service restaurant
- excellent customer service and interpersonal skills
- ability to read, write, speak, and understand English
- ability to maintain a high level of confidentiality and professionalism
- knowledge of table service procedures and table etiquette
- ability to work collaboratively and communicate effectively with team members at all levels of the organization
- availability to work required schedule, including nights, weekends, holidays, and overtime as needed
Job Qualifications
- High school diploma or equivalent preferred
- minimum two years of food server experience in a high-volume, full-service restaurant
- excellent customer service and interpersonal skills
- ability to read, write, speak, and understand English
- ability to maintain a high level of confidentiality and professionalism
- knowledge of table service procedures and table etiquette
- ability to work collaboratively and communicate effectively with team members at all levels of the organization
- availability to work required schedule, including nights, weekends, holidays, and overtime as needed
Job Duties
- Adheres to all departmental and property policies and procedures regarding guest service standards
- greets and welcomes each guest seated in assigned station
- takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction
- maintains current and accurate information regarding menu, preparation techniques, seasonings, ingredients, and plate presentation
- suggests items to guests based on expressed guest preferences
- up-sells appetizers, beverages, and desserts in accordance with restaurant service standards
- correctly enters food and beverage orders into the POS system to ensure accurate preparation of product
- resolves service issues according to established guidelines
- itemizes, totals, and presents check for payment to correct customers
- assists bus persons, as necessary, in bussing, cleaning, and setting tables
- wipes counter areas, sinks, and floors as required to maintain a clean and safe work station
- maintains cleanliness of designated areas as directed in accordance with established health and safety standards
- deep cleans restaurant equipment as scheduled or required
- operates and maintains equipment as required in accordance with established guidelines and safety procedures
- completes assigned side work as directed
- knows and promotes current casino events and programs and can give guests directions to all casino areas
- maintains strict confidentiality in all company matters
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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