Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $15.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
inclusive work environment

Job Description

Gaylord Hotels, a distinguished brand under Marriott International, is renowned for creating exceptional experiences centered around meetings, events, and hospitality. With a dedication to delivering more than just accommodation, Gaylord Hotels focus on offering an extraordinary atmosphere where guests feel welcomed, engaged, and genuinely cared for. As a leader in the hospitality industry, Marriott International prides itself on a diverse and inclusive work environment, fostering the growth and success of its associates. The Gaylord Hotels brand exemplifies this commitment by providing STARs (associates) with career opportunities that surpass traditional hotel roles, along with comprehensive benefits and supportive work culture. At Gaylord, employees experience a workplace where creativity, entrepreneurship, and heartfelt service come together to enrich both guest experiences and professional development.

The Guest Service Support Expert role within Gaylord Hotels is a crucial position dedicated to ensuring seamless food and beverage operations. This role is not merely about serving food but about crafting memorable and unique experiences for guests. Guest Service Support Experts are responsible for supporting the overall dining environment, facilitating smooth transactions, and enhancing guest satisfaction. Their duties range from setting tables, assisting kitchen staff, cleaning and replenishing supplies to maintaining a professional and safe workplace. This dynamic position requires associates to be physically active, demonstrating the ability to stand, sit, walk for extended periods, and handle physical tasks like lifting and moving objects. Above all, the role emphasizes adherence to company policies, quality standards, and professional appearance.

The position is ideal for individuals who thrive in fast-paced environments, enjoy interacting with guests and team members, and are committed to supporting high standards of service and safety. With no prior experience required, it opens the door for those looking to start their careers in hospitality while gaining valuable knowledge and skills. Marriott International's inclusive culture ensures equal employment opportunities, celebrating diversity and valuing the unique contributions of each associate. Joining Gaylord Hotels means becoming part of a global team devoted to excellence, career growth, and meaningful work experiences, where you can be your best self and make a positive impact every day.

Job Requirements

  • high school diploma or G E D equivalent
  • ability to stand, sit, or walk for extended time
  • capability to lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and 50 pounds with assistance
  • ability to read and visually verify information
  • adherence to company policies and procedures
  • professional personal appearance and communication
  • willingness to perform hands-on tasks
  • strong guest service orientation

Job Qualifications

  • high school diploma or G E D equivalent
  • previous experience in a food and beverage environment preferred
  • no supervisory experience required
  • strong commitment to guest service and teamwork
  • ability to work standing, sitting, and walking for extended periods

Job Duties

  • set tables to prepare for service
  • assist kitchen staff with food and beverage operations
  • clean work areas and replenish supplies as needed
  • manage menu information and verify accuracy
  • follow company policies and safety procedures
  • maintain professional appearance and communication
  • move and lift objects according to safety guidelines

Job Criteria

Experience

No experience required


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