Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $14.25 - $22.50
Work Schedule
Flexible
Day Shifts
Benefits
Medical
Dental
Vision
Disability insurance
Volunteer time off
Ventra Program
401k
Paid Time Off
Tuition Reimbursement
Job Description
Our employer is a leading gaming and entertainment hub located in Waukegan, dedicated to providing exceptional hospitality and a memorable guest experience. With a strong commitment to the development and well-being of their team, they foster a work culture that emphasizes career growth, enjoyment, and fulfillment. Recognized as Lake County's fastest-growing industry, this organization offers numerous opportunities for individuals passionate about hospitality to excel and evolve in their careers. The company prides itself on a supportive environment where adaptable, coachable professionals can thrive and contribute meaningfully to the vibrant entertainment atmosphere they create.
The role available is for a Food Runner, a vital member of the hospitality team responsible for supporting the waitstaff by efficiently delivering beverages and meals to the designated tables. This position requires an individual who is detail-focused, organized, and able to maintain composure under pressure while adhering to strict food safety and sanitation standards. It is a dynamic role that demands excellent communication skills, multitasking capabilities, and a professional attitude to enhance the guests' dining experience.
The Food Runner plays an essential role in assisting customers with their orders by explaining specials and making recommendations, ensuring that all dietary requirements such as allergies are communicated clearly to the kitchen staff. In addition to delivering food in a timely and accurate manner, the Food Runner helps set up and clear tables, ensuring all settings are appropriate and clean, thereby maintaining the establishment's high standards of hospitality and presentation.
This position supports the overall guest experience by regularly checking in with patrons to handle any requests or concerns promptly, conveying any necessary feedback to management to continually improve service quality. With the ability to work effectively in a fast-paced, pressured environment, the ideal candidate demonstrates a passion for hospitality and a strong respect for the kitchen hierarchy while contributing to a team-oriented workplace.
The salary range for this role is $14.25 to $22.50 per hour plus tips, reflecting the importance of dependable, skilled individuals in maintaining the company’s reputation for excellence. Benefits include medical, dental, and vision insurance, disability insurance, a 401(k) with employer match, paid time off, tuition reimbursement, and other valuable employee programs. Bi-lingual candidates are preferred, and the role requires the ability to obtain or maintain certifications or licenses as required by local gaming regulations.
The role available is for a Food Runner, a vital member of the hospitality team responsible for supporting the waitstaff by efficiently delivering beverages and meals to the designated tables. This position requires an individual who is detail-focused, organized, and able to maintain composure under pressure while adhering to strict food safety and sanitation standards. It is a dynamic role that demands excellent communication skills, multitasking capabilities, and a professional attitude to enhance the guests' dining experience.
The Food Runner plays an essential role in assisting customers with their orders by explaining specials and making recommendations, ensuring that all dietary requirements such as allergies are communicated clearly to the kitchen staff. In addition to delivering food in a timely and accurate manner, the Food Runner helps set up and clear tables, ensuring all settings are appropriate and clean, thereby maintaining the establishment's high standards of hospitality and presentation.
This position supports the overall guest experience by regularly checking in with patrons to handle any requests or concerns promptly, conveying any necessary feedback to management to continually improve service quality. With the ability to work effectively in a fast-paced, pressured environment, the ideal candidate demonstrates a passion for hospitality and a strong respect for the kitchen hierarchy while contributing to a team-oriented workplace.
The salary range for this role is $14.25 to $22.50 per hour plus tips, reflecting the importance of dependable, skilled individuals in maintaining the company’s reputation for excellence. Benefits include medical, dental, and vision insurance, disability insurance, a 401(k) with employer match, paid time off, tuition reimbursement, and other valuable employee programs. Bi-lingual candidates are preferred, and the role requires the ability to obtain or maintain certifications or licenses as required by local gaming regulations.
Job Requirements
- must be able to obtain or maintain any necessary certifications and or licenses as required by local gaming regulations
Job Qualifications
- bi-lingual a plus
- outstanding communication and people skills
- ability to stay professional in a stressful work environment
- superb multitasking skills
Job Duties
- assist customers with their orders by explaining specials, meals, and drinks and make recommendations
- deliver food orders to a variety of customers in a timely manner
- accurately explain food orders to chefs, with specific attention to allergies and special requests
- help the wait staff set up tables by placing appropriate tableware, eating utensils, decorations, and napkins
- uphold our food health safety and sanitation principles
- occasionally check on customers to handle any impromptu requests or issues
- remove dirty dishes from the table
- inform management of customer feedback
- deliver food orders to customers quickly and accurately
- uphold sanitation and food safety principles
- bus tables by removing dirty dishes and trash
- check in with customers to ensure their experience is satisfactory
- relay reports of customer satisfaction to the management and relevant parties
- ensure patrons have all the appropriate tableware they need to properly enjoy their food
- assist setting up tables before service with appropriate utensils, napkins and decorations
- handle various impromptu requests from customers
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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