Food Runner

Austin, TX, USA|

Job Overview

Benefits

Paid Time Off

50% off discount at most New Waterloo restaurants

health benefits

vision benefits

Dental benefits

401K Matching

Paid holidays

volunteer pay

Tuition Reimbursement

Referral bonuses

Discounts at our shops, hotels + local partnerships

Job Description

SWAY is an award-winning modern Thai restaurant located in West Lake Hills, Texas. Since its original opening in 2013, SWAY has made a mark as one of Bon Appetit's 50 Best New Restaurants in America. Known for its inventive culinary offerings, communal-style dining experience, and exceptional cocktail program, SWAY offers guests a unique dining atmosphere. It is also celebrated for providing some of the best rooftop views in Austin, making it an outstanding destination for both locals and visitors alike. The restaurant is part of New Waterloo, a community-centric independent hospitality company based in Austin, Texas, which is dedicated to creating socially impactful environments and supporting their people and communities through collaboration, talent, and passion.

The Food Runner role at SWAY is essential to maintaining the smooth operation of the dining experience by assisting in order fulfillment and delivering items to guest tables with accuracy and care. This position plays a critical part in ensuring the presentation of dishes meets the restaurant's high standards while also supporting the service team. The Food Runner must maintain comprehensive product knowledge, including awareness of allergens, to communicate effectively with guests and team members. The candidate will actively contribute to setting up tables, serving food and beverages, replenishing dining supplies, and maintaining cleanliness in dining areas. Exceptional communication skills and the ability to work well within a team-oriented environment are vital for success in this role. This position offers an excellent opportunity to be part of a dynamic and creative hospitality team dedicated to delivering outstanding guest experiences. The employment type is likely full-time, and while the specific salary is not stated, SWAY offers competitive wages along with several attractive benefits aimed at full-time employees that promote professional growth and wellbeing.

Job Requirements

High school diploma or general education degree (GED)
6 months of related experience in the hospitality industry preferred
State-issued food handling certification as required
Ability to speak, read, write, and understand the primary language(s) of the workplace
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to speak effectively before guests and groups of co-workers

Job Qualifications

High school diploma or general education degree (GED)
6 months of related experience in the hospitality industry preferred
State-issued food handling certification as required
Ability to speak, read, write, and understand the primary language(s) of the workplace
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to speak effectively before guests and groups of co-workers

Job Duties

Maintain product knowledge to ensure the accuracy of recipes and notify guests of ingredients
Maintain product allergen knowledge and pay close attention to ensure accuracy and proper communication of dishes with allergen alerts
Prepare tables for meals, including setting up items such as linens, silverware, and glassware
Serve food or beverages to guests and prepare or serve specialty dishes at tables as required
Verify that guests have proper dishware and utensils needed for the course upon delivery of food
Provide clear communication between front and back of house staff
Remove dishes and glassware from tables or counters and take them to the kitchen for cleaning
Clean tables or counters after guests have finished dining as needed
Stock area with dining supplies such as plates, utensils, glassware, and linens
Ensure immediate response is given to guest comments and concerns
inform immediate supervisor and apply corrective measures when necessary