Food Runner

Des Moines, IA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $15.00

Work Schedule

Flexible

Day Shifts

Benefits

Health Insurance

Paid Time Off

flexible schedule

Employee Discounts

collaborative work environment

Job Description

First Hospitality is a distinguished hotel development, investment, and management company established in 1985 and headquartered in Chicago. With a forward-thinking approach, the company prioritizes creating value through excellence and an openness to innovative methods. Known for its strategic vision, First Hospitality is committed to fostering an inclusive work environment that encourages collaboration, flexibility, and fairness among its diverse workforce. The company actively respects and values employees' differences to better cater to the varying needs of the customers it serves. As an Equal Opportunity Employer, First Hospitality aims to attract and retain high-performing individuals who contribute to the company’s mission and growth.

The Food Runner / Busser role is an essential position within the hospitality industry, particularly in enhancing guest experience by ensuring the timely and accurate delivery of food and beverages along with prompt clearing of tables. Individuals in this position act as a key communication bridge among servers, bartenders, cooks, dishwashers, and managers to maintain smooth restaurant operations and overall satisfaction. The role demands a proactive attitude to support restaurant preparation, including cleaning and stocking, obtaining supplies, and delivering an inviting dining environment. Exceptional interpersonal skills are required to greet guests warmly, provide expertise on menu offerings, and efficiently manage special food or drink requests.

Food Runners and Bussers are responsible not only for the physical upkeep of the dining area but also for providing an engaging and personable guest experience. Confidence in communicating current menu items and making recommendations plays a pivotal part in supporting the service team. Furthermore, these employees must maintain cleanliness, dispose of waste properly, and collaborate closely with other restaurant staff to ensure quality service. This deeply dynamic role demands physical stamina, attention to detail, and a team-oriented mindset to complete assigned duties effectively and contribute positively to the restaurant atmosphere. Overall, this opportunity at First Hospitality offers candidates a chance to grow in a supportive, multifaceted hospitality environment renowned for its commitment to excellence and employee value.

Job Requirements

You must be able to speak, read, write and understand the primary language(s) used in the workplace
great communication skills, both verbal and written
able to stand for hours at a time
able to grasp, stand, walk, bend, reach, pivot, and stoop often and repeatedly

Job Qualifications

Great communication skills both verbal and written
ability to speak, read, write and understand the primary language(s) used in the workplace
previous experience in hospitality or customer service is a plus
ability to work effectively as part of a team
knowledge of food and beverage offerings is beneficial
strong interpersonal skills to engage with guests
ability to maintain cleanliness and organization

Job Duties

Assist in preparing the restaurant by cleaning and stocking as needed
proactively obtain necessary supplies from storage areas and prep for use
retrieve guest food and/or beverage orders and accurately and efficiently deliver to the guest
provide each guest an individualized greeting using charisma and stylized communication
confidently know the current food and beverage offerings and answer questions or make recommendations
notify bar and kitchen staff of special requests or needs and work as a team to deliver on expectations
maintain cleanliness of restaurant spaces to be inviting and accommodating
clear unneeded items from tables throughout and after the guest dining experience
dispose of trash and deliver used dish- and bar-ware to the appropriate location
effectively communicate with restaurant staff and management to ensure quality guest experiences and smooth restaurant operation
complete additional duties as assigned as part of a team dynamic