Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $10.50 - $16.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
wellness programs
Career development opportunities
Employee assistance program
retirement savings plan

Job Description

Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to delivering exceptional guest experiences across its diverse portfolio of hotels and resorts. Among its esteemed brands, Westin stands out as a pioneer in promoting wellness and well-being for travelers, ensuring guests can reconnect with themselves and maintain balance while on the go. Marriott's dedication to inclusivity and equal opportunity employment reflects its deep respect for the unique backgrounds, talents, and experiences of its associates, fostering a workplace culture that celebrates diversity and encourages personal and professional growth. The company upholds strong ethical standards, ensuring a safe and respectful environment for all employees and guests alike.

The Guest Service Support Expert role at Westin Marriott is designed for individuals who are passionate about enhancing the overall guest experience beyond just providing food and beverages. This position is vital in supporting the smooth operation of food and beverage services by performing a variety of functions that contribute to the ambiance and service excellence the brand is known for. With a focus on creating memorable and unique experiences, the Guest Service Support Expert actively collaborates with kitchen staff and front-of-house teams to maintain impeccable service standards.

In this role, associates engage in hands-on tasks such as setting tables, replenishing supplies, cleaning work areas, and helping manage the menu to ensure accuracy and consistency. The work environment is dynamic, requiring individuals to be physically active—standing, walking, and moving over various surfaces for extended periods. This role demands physical stamina and the ability to handle moderate lifting and carrying tasks safely. Success in this position is measured by attention to detail, adherence to safety protocols, and maintaining a professional appearance and demeanor at all times.

Working as a Guest Service Support Expert is ideal for those who appreciate a fast-paced, team-oriented atmosphere and have a desire to contribute to the Westin mission of empowering guests to enhance their well-being. The role does not require prior experience, making it an excellent opportunity for individuals starting their careers or those seeking to transition into the hospitality industry. Marriott International supports its associates by providing a supportive work culture that values well-being and diversity, aligning with the brand’s initiative to help employees embrace their own wellness practices both on and off the property.

Westin’s commitment to health and wellness, combined with Marriott's strong emphasis on non-discrimination and equal employment opportunity, ensures that every team member is respected and valued. This role offers a chance to be part of a global team dedicated to creating extraordinary experiences while fostering personal development and well-being. Associates are encouraged to bring their passion, optimism, and adventurous spirit to their work, making this position a stepping stone for those who aspire to grow within the hospitality field while making a tangible difference in guests' lives.

Job Requirements

  • high school diploma or G.E.D. equivalent
  • no related work experience required
  • ability to handle physical aspects of the job including standing, walking, lifting, and carrying
  • commitment to upholding safety, quality standards, and company policies
  • professional appearance and demeanor
  • willingness to perform varied job duties as requested

Job Qualifications

  • high school diploma or G.E.D. equivalent
  • no required previous work experience
  • previous experience in food and beverage environment preferred
  • no supervisory experience required
  • ability to read and verify menu information accurately
  • strong communication skills
  • ability to work standing, sitting, or walking for extended periods

Job Duties

  • set tables efficiently to ensure readiness for guests
  • assist kitchen staff by replenishing supplies and maintaining clean work areas
  • manage menu by reading and verifying information accurately
  • adhere to company policies and safety protocols
  • maintain professional appearance and communication
  • move, lift, carry, push, and pull objects weighing up to 25 pounds without assistance and up to 50 pounds with assistance
  • perform other reasonable job duties as requested

Job Criteria

Experience

No experience required


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