Food Runner (1 full-time or 4 part-time)

Napa, CA, USA|

Job Overview

Compensation

Hourly

Exact $18.47

Benefits

Employee Discounts

Career growth opportunities

inclusive team culture

collaborative work environment

Excellence in service

Job Description

MacArthur Place is a distinguished luxury resort located in the heart of Sonoma, California. Originally a historic estate, the property has been transformed into Sonoma's premier destination for upscale hospitality. The resort boasts 69 elegantly designed guest rooms, each thoughtfully appointed to provide comfort and style. MacArthur Place is renowned for its farm-to-table dining experiences, curated wine tastings featuring regional vintages, a serene spa, an outdoor heated pool, and a state-of-the-art fitness center. The resort team is dedicated to creating memorable guest experiences by fostering a culture rooted in excellence, diversity, and inclusion. MacArthur Place places a strong emphasis on hospitality that is both personalized and luxurious, making every guest feel valued and cared for during their stay.

The Food Runner role at MacArthur Place is a vital position within the luxury service team. This role focuses on ensuring that guests receive their meals promptly, accurately, and presented with the highest standards of quality and professionalism. Food Runners at MacArthur Place work seamlessly with servers, bartenders, and kitchen staff to maintain an efficient and smooth flow of service across the restaurant, bar, and event spaces. This role demands a high degree of attention to detail, efficiency, and courteous interaction with guests, including addressing special dietary needs and allergies with care and discretion. Additionally, the Food Runner acts as a brand ambassador for MacArthur Place, upholding the resort's commitment to polished, welcoming, and memorable hospitality in a fast-paced luxury environment. Through effective coordination, exceptional communication, and a proactive work ethic, the Food Runner helps to elevate the overall dining experience for guests. This position offers an excellent opportunity for individuals passionate about hospitality and customer service to grow their career in a supportive and inclusive team setting. Working at MacArthur Place means being part of a community that values creativity, collaboration, and excellence in service, all within one of Sonoma's most iconic luxury resorts. The role promises meaningful engagement with guests and colleagues alike, providing both professional development and the satisfaction of contributing to a world-class dining and hospitality experience. Employment type is typically full-time or part-time depending on scheduling needs, and while salary details are not specified, the position offers benefits such as employee discounts and opportunities for career advancement within the hospitality industry.

Job Requirements

Previous restaurant or hospitality experience is a plus
training provided
team player with a positive attitude, strong work ethic, and commitment to delivering exceptional guest service
excellent communication skills and ability to multitask effectively in a fast-paced environment
ability to successfully complete all required training, including Food Handler and Alcohol Service Certification or obtain upon hire
ability to stand, walk, bend, push, pull, and lift/carry up to 50 lbs for extended periods
ability to carry and balance multiple dishes, trays, and service items simultaneously
comfortable working indoors and outdoors in varying temperatures, conditions, noise levels, and exposure to hot kitchen equipment
required to maintain energy, focus, and professionalism during peak service periods
availability to work flexible schedules, including evenings, weekends, holidays, and high-occupancy periods

Job Qualifications

Previous restaurant or hospitality experience is a plus
training provided
team player with a positive attitude, strong work ethic, and commitment to delivering exceptional guest service
excellent communication skills
ability to multitask effectively in a fast-paced environment
ability to complete required training, including Food Handler and Alcohol Service Certification or obtain upon hire

Job Duties

Deliver meals promptly and accurately, ensuring proper presentation, temperature, and plating meet MacArthur Place luxury standards
coordinate with servers and kitchen staff to maintain smooth service flow and timely delivery of all food items
engage courteously with guests, answer menu questions, make suggestions, and ensure dietary restrictions, allergies, and special requests are handled appropriately
respond promptly to guest inquiries and support servers by delivering additional condiments, utensils, beverages, or other guest requests
assist with tray assembly, table setups, and service for special events, banquets, or room service
maintain cleanliness and organization of work areas, tables, and service stations
restock trays, utensils, condiments, and supplies
follow all food safety, sanitation, and allergen-handling guidelines to ensure guest safety and regulatory compliance
monitor the dining environment for safety hazards, including spills, hot plates, or obstacles, and take corrective action
perform pre-shift duties, including setting up stations, preparing trays/utensils, checking supplies, and ensuring the dining area is ready for service
perform post-shift duties, including cleaning service areas, storing supplies, restocking for the next shift, and assisting with inventory checks
collaborate with team members during peak service periods to ensure timely delivery and a seamless guest experience
maintain a polished appearance and professional demeanor at all times, adhering to grooming, uniform, and conduct standards
follow timekeeping, attendance, meal, and rest break policies in accordance with California labor laws
uphold MacArthur Place's luxury service standards and commitment to hospitality excellence
perform other duties as assigned