Food Operations Manager 3

Sodexo is a global leader in quality of life services, specializing in facilities management, food services, and integrated solutions. The company operates across diverse market segments, including corporate, healthcare, education, and government, with a mission to create a better everyday life for its clients and employees alike. With its unwavering commitment to sustainability, diversity, and social responsibility, Sodexo prides itself on fostering inclusive work environments that encourage professional growth and personal well-being.

Within Sodexo's Campus Segment, the Food Operations Manager 3 role is a pivotal leadership position at Bentley University, a prestigious institution with approximately 4,000 students, of whom about 2,500 are enrolled in the meal plan. This role, also known as the Director of Residential Dining, is dedicated to overseeing all facets of the primary residential dining facility. Reporting directly to the Director of Operations, the position requires a flexible schedule including one weekend day per week, occasional evenings, and holidays to ensure smooth and high-quality dining service.

The Food Operations Manager 3 is charged with crafting a dining experience that not only meets but exceeds the expectations of Bentley’s academic community. This involves combining culinary creativity, customer service excellence, team leadership, and strategic business management. The successful candidate will be responsible for elevating food quality standards, enhancing student satisfaction, and maintaining operational excellence in a vibrant, high-volume setting. This role perfectly blends the art of hospitality with sound financial acumen, ensuring that the dining program contributes positively to campus life and supports the overall well-being of students.

Key responsibilities revolve around leading and developing a diverse team, maintaining strong client relationships, managing financial performance, and ensuring compliance with Sodexo’s stringent safety and quality standards including HACCP protocols. The role also involves strategic planning to continuously improve the dining experience and strengthens engagement across campus, all while navigating the complexities of a unionized work environment with fairness and professionalism.

Sodexo offers a comprehensive and competitive compensation package that reflects the candidate’s experience, education, and skill set. Beyond monetary rewards, Sodexo is committed to work-life balance, career growth opportunities including tuition reimbursement, and delivering meaningful work that makes a difference in students’ lives every day. The company embraces a culture of inclusion and diversity, encouraging all employees to bring their authentic selves to work and contribute their unique perspectives.

Joining Sodexo as the Food Operations Manager 3 at Bentley University means becoming part of a team that values collaboration, innovation, and continuous improvement. This role offers an excellent platform to influence the campus dining landscape positively and shape memorable experiences for students, staff, and visitors. With access to Sodexo management systems such as Food Management Systems (FMS) and Market Connections (MSC), the manager will utilize technology to streamline operations and drive data-informed decisions. This is a highly dynamic and rewarding opportunity for a strategic leader passionate about food service, team development, and customer satisfaction within a respected educational institution.