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Food Operations Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Rotating Shifts
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Prescription coverage
Paid vacation
Life insurance
401(k) plan with Company Match

Job Description

The Wenspok Companies is a reputable and privately held franchise operator of Wendy's Restaurants in the United States, managing 67 Wendy's locations across multiple states including Washington, Idaho, Oregon, Colorado, South Dakota, North Dakota, Kansas, Montana, Wyoming, and Nebraska. With a workforce exceeding 2,500 employees, Wenspok Companies is committed to fostering a positive workplace that values employee contributions and promotes internal growth. The company prides itself on offering competitive benefits, a supportive work environment, and a culture that respects work-life balance, celebrating achievements and encouraging career development within the organization.

The Food Operations Manager role at Wenspok Companies is a pivotal position responsible for efficiently managing and supervising shift operations within individual Wendy's restaurant locations. This role involves close collaboration with restaurant management to ensure excellent customer service, operational efficiency, and team performance. The Food Operations Manager leads frontline staff, ensures adherence to quality standards, and supports the management team in achieving store sales and profit goals. This position is ideal for a results-driven professional who is dedicated to maintaining high standards of quality, service, and cleanliness while delivering an exceptional customer experience.

In this capacity, the Food Operations Manager organizes and oversees all restaurant operations during their shift, ensuring smooth and effective management from opening to close. They develop and mentor staff to improve team dynamics and performance while maintaining a welcoming environment for both employees and customers. Food safety enforcement is a critical component of the role, alongside meeting the operational goals set by the company. Additionally, the Food Operations Manager plays a crucial role in cash management, including cash register setups and reconciliations.

Working in this role offers a competitive base salary reflective of the candidate's experience, along with a comprehensive benefits package that includes medical, dental, vision, and prescription coverage, paid vacation, life insurance, and a 401(k) plan with a minimum match of five percent. Employees enjoy a realistic rewards program emphasizing wellness and career advancement opportunities, supported by personalized mentoring and resources. The company’s commitment to promoting from within is evident, with 97 percent of managerial staff having advanced through internal promotions. This role presents a unique opportunity for individuals seeking to build a long-term career in a fast-paced, customer-focused environment, where their efforts are recognized and valued.

Job Requirements

  • Minimum age of 18
  • possession of all necessary state and federal documentation
  • willingness to work rotational schedules including weekends and holidays
  • proven ability to lead and manage a team in a fast-paced environment
  • proficiency in problem-solving and decisive decision-making
  • commitment to customer satisfaction
  • ability to maintain clear communication
  • familiarity with food safety regulations
  • capability to multitask and prioritize effectively

Job Qualifications

  • High school diploma or equivalent
  • minimum one year experience as a Food Operations Manager or similar role
  • experience in high-volume QSR or fast-casual concepts preferred
  • effective leadership and interpersonal skills
  • strong communication abilities with team members and customers
  • knowledge of food safety rules and protocols
  • demonstrated ability to manage multiple tasks and prioritize in a fast-paced environment

Job Duties

  • Organize and oversee all restaurant operations for a shift
  • develop, mentor, and train personnel to enhance team performance
  • build a pleasant and welcoming ambiance for both work and dining settings
  • stay alert and strengthen the enforcement of food safety procedures throughout the shift
  • reach store sales and profit goals by streamlining operational processes and procedures
  • adhere to the QSC requirements to ensure that standards of quality, service, and cleanliness are upheld
  • secure the well-being of Wendy's brand and valuables

Job Criteria

Experience

Mid Level (3-7 years)


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