Job Overview
Employment Type
Full-time
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k
Paid Time Off
Paid holidays
free meal
room discounts
Discounts at marcus theaters
Discounted parking
Career growth opportunities
Job Description
Saint Kate - The Arts Hotel is a distinguished and creative luxury hotel located in Milwaukee's vibrant Theater District. Known for its artistic flair inspired by music, painting, sculpture, and design, the hotel offers guests a modern and immersive cultural experience. As part of Marcus Hotels & Resorts, Saint Kate benefits from a legacy of operational excellence and a diverse audience that includes theater enthusiasts, food lovers, and entertainment seekers. Marcus Hotels & Resorts, with a 60-year history, is committed to creating extraordinary experiences for both guests and employees, emphasizing a people-focused culture with opportunities for career development and growth. Saint Kate stands out not only for its elite awards and upscale environment but also as a creative hub within Milwaukee, uniting art, culture, and hospitality under one roof.
The Food and Beverage Supervisor role at Saint Kate represents a dynamic and hands-on leadership opportunity within the hotel's food and beverage department. Reporting directly to The Studio General Manager, this position is responsible for overseeing the daily operations of the hotel's food and beverage outlet with a primary focus on delivering exceptional guest service, maintaining high standards of food quality and presentation, and ensuring operational efficiency. The Food and Beverage Supervisor will serve as a front-line leader, capable of effectively working in all front-of-house positions such as Server, Server Assistant, and Host, demonstrating versatility and a thorough understanding of service excellence.
Beyond supervisory responsibilities, the role includes assisting with staff training and onboarding, managing guest concerns with professionalism, and collaborating on inventory, labor control, and supply ordering. This role requires a proactive individual who can maintain compliance with all food safety and sanitation standards while supporting the operational goals of the hotel. The Food and Beverage Supervisor must work closely with team members to coordinate services during busy periods, execute special events, and provide detailed shift reports that capture sales, guest feedback, and operational updates. This is an excellent opportunity for a motivated hospitality professional seeking to advance their career in a creative, award-winning hotel environment that values leadership, innovation, and guest satisfaction. The position includes a flexible schedule with opportunities for career growth and benefits including paid time off, health insurance, and special discounts at Marcus Hotels & Resorts properties.
The Food and Beverage Supervisor role at Saint Kate represents a dynamic and hands-on leadership opportunity within the hotel's food and beverage department. Reporting directly to The Studio General Manager, this position is responsible for overseeing the daily operations of the hotel's food and beverage outlet with a primary focus on delivering exceptional guest service, maintaining high standards of food quality and presentation, and ensuring operational efficiency. The Food and Beverage Supervisor will serve as a front-line leader, capable of effectively working in all front-of-house positions such as Server, Server Assistant, and Host, demonstrating versatility and a thorough understanding of service excellence.
Beyond supervisory responsibilities, the role includes assisting with staff training and onboarding, managing guest concerns with professionalism, and collaborating on inventory, labor control, and supply ordering. This role requires a proactive individual who can maintain compliance with all food safety and sanitation standards while supporting the operational goals of the hotel. The Food and Beverage Supervisor must work closely with team members to coordinate services during busy periods, execute special events, and provide detailed shift reports that capture sales, guest feedback, and operational updates. This is an excellent opportunity for a motivated hospitality professional seeking to advance their career in a creative, award-winning hotel environment that values leadership, innovation, and guest satisfaction. The position includes a flexible schedule with opportunities for career growth and benefits including paid time off, health insurance, and special discounts at Marcus Hotels & Resorts properties.
Job Requirements
- minimum 2 years of leadership experience in hospitality, restaurants, hotels, or a related service industry
- ability to work all front-of-house positions including server, server assistant, and host
- ability to maintain a professional appearance and positive attitude
- availability to work flexible schedules including early mornings, evenings, weekends, holidays, and special events
- ability to stand for extended periods and lift or carry up to 30 pounds and perform physical tasks including bending, kneeling, lifting, reaching, and twisting
- strong knowledge of restaurant and food and beverage operations
- ability to communicate effectively in English
Job Qualifications
- minimum 2 years of leadership experience in hospitality, restaurants, hotels, or a related service industry
- strong knowledge of restaurants and food and beverage operations
- ability to train, coach, and support team members while fostering a positive work environment
- strong communication, organizational, and leadership skills with the ability to multitask in a fast-paced environment
- ability to read, write, and speak English to effectively communicate with guests, associates, and leadership
- ability to maintain a professional appearance, positive attitude, and high level of guest service
- ability to work a flexible schedule including early mornings, evenings, weekends, holidays, and special events
Job Duties
- supervise daily restaurant operations and staff during assigned shifts
- assist with training, coaching, and onboarding of associates
- deliver exceptional guest service and resolve guest concerns professionally
- monitor food quality, presentation, and service standards throughout each shift
- operate the POS system and complete required sales and operational reporting
- assist with labor control, inventory management, and supply ordering
- maintain compliance with food safety, sanitation, cleanliness, and safety standards
- coordinate staff activities to ensure efficient service and proper staffing levels
- assist in executing special events and group functions
- complete shift reports highlighting sales, guest feedback, and operational updates
- communicate associate performance, training needs, and operational concerns to leadership
- remain calm and effective during high-volume periods and emergencies
- support and enforce all hotel policies, procedures, and service standards
- perform other duties and special projects as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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